Loyalty and Rewards

Panera’s Chief Digital Officer: Biometric Payments Boost Consumer Loyalty
Panera’s Chief Digital Officer: Biometric Payments Boost Consumer Loyalty
March 27, 2023  |  Payment Methods

Panera is eCommerce-ifying its stores, leveraging digital to personalize the in-person experience. In an interview with PYMNTS, George Hanson, senior vice president and chief digital officer...

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Ness Card Looks to Reward Consumers For Living Healthy
Ness Card Looks to Reward Consumers For Living Healthy
March 22, 2023  |  Credit Cards

Credit card firm Ness has debuted an offering designed to reward users for healthy living. The Ness Card, announced Wednesday (March 22), is designed to “incentivize living healthy” by...

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Amex Platinum Card Walmart+ Membership Is Shot Across Bow of Amazon Prime
Amex Platinum Card Walmart+ Membership Is Shot Across Bow of Amazon Prime
March 08, 2023  |  Retail

To boost membership and consumer spending beyond groceries, Walmart’s subsidizing at least some of the cost of its memberships. To that end, and as detailed...

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Victoria’s Secret Pilots New Loyalty Rewards Program and Sunsets PINK Nation
Victoria’s Secret Pilots New Loyalty Rewards Program and Sunsets PINK Nation
February 27, 2023  |  Retail

Lingerie sector mainstay Victoria’s Secret is starting 2023 aggressively, first completing its acquisition of digital-first brand Adore Me in January and now announcing a pilot for its new...

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Grubhub Says Retaining Restaurant Customers About Data and Rewards
Grubhub Says Retaining Restaurant Customers About Data and Rewards
February 17, 2023  |  Data

As Grubhub sees it, digitally-minded restaurants need to focus on engagement if they’re going to succeed. In an interview with PYMNTS, Kate Green, vice president, restaurant...

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Firms Hope to Win With Receipt Data Solutions but Implementation Issues Abound
Firms Hope to Win With Receipt Data Solutions but Implementation Issues Abound
January 25, 2023  |  Innovation

Leveraging the full value of item-level receipt data in a simple, secure way enables financial institutions (FIs), FinTechs and merchants to provide the rich, seamless commerce...

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Digital Transformation Shows Retail Store Payment Preferences Split by Geography
Digital Transformation Shows Retail Store Payment Preferences Split by Geography
December 16, 2022  |  Retail

New research found payment innovation is seen as increasingly critical to long-term retail store growth. Introducing new and better payment choices for their customers is...

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Restaurants Tap New Rewards Programs to Drive Deeper Consumer Loyalty
Restaurants Tap New Rewards Programs to Drive Deeper Consumer Loyalty
December 13, 2022  |  Loyalty & Rewards

As restaurants compete for consumers’ loyalty, many are looking beyond the typical earn-and-burn rewards programs. For instance, Starbucks, the largest restaurant company in the world,...

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Half of All Diners Choose Restaurants Based on Recommendations
Half of All Diners Choose Restaurants Based on Recommendations
December 12, 2022  |  Consumer Insights

When consumers are trying out new restaurants, friends and acquaintances’ first-hand reports are key. For the latest edition of PYMNTS’ Restaurant Digital Divide study, “The...

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