merchants

AI Proves Effective in Stopping eCommerce Returns Fraud
AI Proves Effective in Stopping eCommerce Returns Fraud
March 28, 2024  |  eCommerce

Returns are a cost of doing business for all merchants. If not handled well, they can present a point of friction, disappointing customers so much...

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Only 22% of Companies Tap Recovery Tools for Failed Cross-Border Payments
Only 22% of Companies Tap Recovery Tools for Failed Cross-Border Payments
March 26, 2024  |  Cross-border Payments

Many eCommerce merchants in the United States want to expand their businesses through cross-border sales, but cross-border transactions are not without pain points. As PYMNTS...

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D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
March 13, 2024  |  eCommerce

When it comes to providing a satisfying experience that keeps customers coming back, direct-to-consumer (D2C) brands are falling behind, PYMNTS Intelligence research suggests. By the...

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Alviere Debuts Merchant-Funded Rewards for Co-Branded Cards
Alviere Debuts Merchant-Funded Rewards for Co-Branded Cards
March 06, 2024  |  Loyalty & Rewards

Embedded finance platform provider Alviere is letting its clients expand their co-branded debit card incentives. The expansion allows customers to offer merchant-funded rewards, the company said in a...

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eCommerce Giants Make Headway Crafting Services Across Merchant Marketplaces
eCommerce Giants Make Headway Crafting Services Across Merchant Marketplaces
February 21, 2024  |  eCommerce

For eCommerce giants — Walmart, Amazon and Shopify are among the most visible examples — the continued surge in online shopping has given momentum to...

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Tokenization Now Seen by Merchants as Performance Optimization Play
Tokenization Now Seen by Merchants as Performance Optimization Play
February 16, 2024  |  Security & Fraud

Jeff Hallenbeck, head of payments at Forter, said tokenization, from the merchant point of view, is moving from being thought of as an operational cost...

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Why Are Merchants and Acquirers So Confused About BNPL and Installment Payment Plans?
Why Are Merchants and Acquirers So Confused About BNPL and Installment Payment Plans?
February 14, 2024  |  Consumer Payments

Installment or split-payment plans like buy now, pay later (BNPL) enable consumers to align their spending and credit management strategies. PYMNTS Intelligence’s data analysis reveals...

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Half of Merchants Offering Installment Plans See Increased Chargebacks as Primary Pain Point
Half of Merchants Offering Installment Plans See Increased Chargebacks as Primary Pain Point
February 02, 2024  |  Buy Now Pay Later

Split-payment plans, or installment plans as they are more popularly called, have gained momentum in the consumer commerce space in recent years. These plans —...

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Visa: Innovation Boosts Authorization Rates as Merchants Improve the Customer Experience
Visa: Innovation Boosts Authorization Rates as Merchants Improve the Customer Experience
February 02, 2024  |  Security & Fraud

“There’s a lot going on for merchants today, and they have a lot to juggle,” Saurabh Chopra, head of product, U.S. debit, prepaid and real-time...

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