merchants

When Customer Service Underdelivers, Merchants Risk Consumer Rage
When Customer Service Underdelivers, Merchants Risk Consumer Rage
March 07, 2023  |  Consumer Insights

There’s a crisis in customer satisfaction, and brands that get it are likely to come out on top. The Wall Street Journal (WSJ)reported Tuesday (March...

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Shopper Awareness Gap Grows as Merchants Make Digital Features Less Accessible
Shopper Awareness Gap Grows as Merchants Make Digital Features Less Accessible
February 16, 2023  |  eCommerce

PYMNTS research shows that many shoppers just don’t know how good they have it. This, as findings in “The 2023 Global Digital Shopping Index,” PYMNTS’...

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TCH Says AI Bridges Payments Innovation Gap Between Banks and Merchants
TCH Says AI Bridges Payments Innovation Gap Between Banks and Merchants
February 15, 2023  |  Artificial Intelligence

Artificial intelligence (AI) is gearing up to transform payments and commerce. Peter Davey, senior vice president and head of product innovation and labs at The...

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Versatile Credit and American First Finance Provide Prequalification to Merchants
Versatile Credit and American First Finance Provide Prequalification to Merchants
January 27, 2023  |  Loans

Versatile Credit and American First Finance are now helping merchants reduce the risk of unnecessary credit checks. Their new deployment brings together Versatile Credit’s credit...

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X-ERA and Paymob Enable Digital B2B Payments for Egyptian Merchants
X-ERA and Paymob Enable Digital B2B Payments for Egyptian Merchants
January 23, 2023  |  B2B Payments

X-ERA and Paymob have partnered to help Egyptian merchants make digital B2B payments. The collaboration brings together Paymob’s payment acceptance technology and X-ERA’s mobile app...

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Small Business Retailers Use Automation to Fight Shopper Price ‘Rebellion’
Small Business Retailers Use Automation to Fight Shopper Price ‘Rebellion’
January 18, 2023  |  SMBs

Savvy small- to medium-sized businesses (SMBs) may consider prioritizing automating accounts payable (AP)/accounts receivable (AR) systems to slash price tag hikes while dispensing of manual...

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Lenders Use Marketplaces to Bring Credit to Small Retailers
Lenders Use Marketplaces to Bring Credit to Small Retailers
January 06, 2023  |  SMBs

For Main Street’s small retailers, offering customers personalized financing options can be what separates a sale from a drive by. As much as consumers are...

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Retailers Seek Flexible Financing Options to Boost Sales, Customer Experience
Retailers Seek Flexible Financing Options to Boost Sales, Customer Experience
December 27, 2022  |  Payment Methods

Offering a broad range of financing options helps merchants’ sales while improving the customer experience. Fresh off a successful Black Friday and Cyber Monday, Vicki...

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Merchants Face Steep Prep Ahead of New Credit Card Routing Rules
Merchants Face Steep Prep Ahead of New Credit Card Routing Rules
December 22, 2022  |  Credit Cards

Deadlines loom in the United States as credit network exclusivity is set to end next year. Monica Kennedy, senior vice president and head of merchant...

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