Net Promoter Score

Oscar Health Focuses on Member Experiences and Tech Solutions for Growth
Oscar Health Focuses on Member Experiences and Tech Solutions for Growth
November 07, 2023  |  Earnings

Oscar Health Inc. membership retention and more personalization were highlighted during the healthcare insurance provider’s third-quarter earnings report released Tuesday (Nov. 7). The company, which...

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Inside ESL Federal Credit Union’s Member Engagement Efforts
Inside ESL Federal Credit Union’s Member Engagement Efforts
October 30, 2019  |  Credit Unions

Nearly 40 percent of credit union members are willing to switch their primary FI – putting the pressure on CUs to up their game. This...

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Alignable Tackles SMB Interconnectivity, Investigates Third-Party Trust
Alignable Tackles SMB Interconnectivity, Investigates Third-Party Trust
May 11, 2017  |  B2B Payments

Recently, small business network Alignable released its SMB Trust Index for Q1 2017. Using a methodology based on the Net Promoter Score (NPS), the index...

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