omnichannel retail

Walmart’s Gains in Premium Market Shake Up Holiday Sales
Walmart’s Gains in Premium Market Shake Up Holiday Sales
December 06, 2024  |  Retail

Following a strong Black Friday and Cyber Monday, both Walmart and Amazon reported record-breaking sales, with their platforms seeing growth from third-party sellers. Walmart reported...

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Experiential Retail Stages an In-Store Comeback
Experiential Retail Stages an In-Store Comeback
December 02, 2024  |  retail

Experiential retail is making a comeback as brands pivot from traditional sales models to more engaging shopping experiences driven by consumers seeking more meaningful interactions...

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Walmart EVP: Digital Helps Create ‘Moments of Serendipity’ In-Store for 100 Million Weekly Shoppers
Walmart EVP: Digital Helps Create ‘Moments of Serendipity’ In-Store for 100 Million Weekly Shoppers
November 05, 2024  |  Walmart

As consumers’ retail expectations rapidly evolve, Walmart is looking to omnichannel technology to revitalize the brick-and-mortar journey.   Cedric Clark, EVP of store operations at...

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Albertsons Sees 24% Growth in Digital Sales Amid Expanded Offerings
Albertsons Sees 24% Growth in Digital Sales Amid Expanded Offerings
October 15, 2024  |  Retail

Albertsons Companies saw its digital sales increase 24% during a quarter in which its identical store sales increased 2.5%. During the quarter ended Sept. 7,...

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70% of Shoppers Say Payment Options Influence Where They Shop Online
70% of Shoppers Say Payment Options Influence Where They Shop Online
October 09, 2024  |  Payment Methods

Retailers continue to grapple with shopping cart abandonment. A February report by PYMNTS Intelligence and Adobe reveals insights that could help online merchants boost conversion...

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Fabric CEO: ‘Peak Website’ Helps Retailers Win Battle for Post-Purchase Efficiency
Fabric CEO: ‘Peak Website’ Helps Retailers Win Battle for Post-Purchase Efficiency
September 24, 2024  |  Retail

“This is where the battle’s going to be won,” Mike Micucci, CEO at fabric, told PYMNTS’ Karen Webster. “This” is retail’s ability to meet consumers where...

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Shopify: Retailers Demand More Omnichannel Features Unifying Digital and Physical
Shopify: Retailers Demand More Omnichannel Features Unifying Digital and Physical
August 07, 2024  |  Retail

As consumers demand a seamless experience across both eCommerce and brick-and-mortar channels, Shopify is seeing its customers expect more features that bring digital-like capabilities to...

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Macy’s SVP Says Winning Back Customers Brand’s Top Priority
Macy’s SVP Says Winning Back Customers Brand’s Top Priority
July 15, 2024  |  Retail

For Macy’s Senior Vice President, Customer Journey, Bennett Fox-Glassman, personalization boils down to two things. “Customers don’t come up and ask for personalization,” Fox-Glassman said...

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UK Consumers Love to Shop From the Comfort of Their Homes
UK Consumers Love to Shop From the Comfort of Their Homes
May 02, 2024  |  Retail

Shoppers in the United Kingdom love eCommerce, disproportionately preferring to make purchases online without engaging with physical stores, PYMNTS Intelligence reveals.  By the Numbers The...

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