omnichannel

Bridging the Digital Divide: How Banks Can Meet Customer Expectations in Lending
Bridging the Digital Divide: How Banks Can Meet Customer Expectations in Lending
November 22, 2024  |  Banking

Banks and credit unions may feel like they offer a best-in-class digital experience — and the readiness to offer new services and options — when...

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Google’s Revamped Platform Brings AI Insights, Price Comparisons to In-Store and Online Retail
Google’s Revamped Platform Brings AI Insights, Price Comparisons to In-Store and Online Retail
November 19, 2024  |  Google

Google introduced new tools to elevate online and in-store shopping experiences through artificial intelligence-powered features in Google Lens, Google Maps and Google Pay. Following the...

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Catalog Sales Explore the Shift Toward Digital and the Power of Physical
Catalog Sales Explore the Shift Toward Digital and the Power of Physical
November 18, 2024  |  Retail

It was 72 pages and every kid’s dream. Before the tsunami of Amazon and eCommerce turned the industry upside down, the Toys R Us catalog...

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Adyen Executives Cite Digital Disruption Strengths as Volume Growth Slows
Adyen Executives Cite Digital Disruption Strengths as Volume Growth Slows
November 07, 2024  |  News

Dutch payments firm Adyen saw its shares slide Thursday (Nov. 7) after the business reported a slowdown in the growth of its transaction volumes in...

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The Vitamin Shoppe Embraces Digital Transformation for Enhanced Customer Journeys
The Vitamin Shoppe Embraces Digital Transformation for Enhanced Customer Journeys
October 29, 2024  |  Retail

The Vitamin Shoppe is strategically striving to elevate its customer experience, using tech to create a more personal omnichannel shopping experience that the company hopes...

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Japanese Fashion Brand GU’s Seamless Shopping Experience Now Open in US
Japanese Fashion Brand GU’s Seamless Shopping Experience Now Open in US
October 29, 2024  |  Retail

GU, a Japanese fashion brand and sister company to Uniqlo, launched its first U.S. flagship store in New York and its eCommerce platform last month....

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Forget Cyber Monday: Evolving Habits Reshape Holiday Spending
Forget Cyber Monday: Evolving Habits Reshape Holiday Spending
October 25, 2024  |  Retail

As the holiday season approaches, consumer shopping habits are shifting to earlier purchases and retailers are scrambling to get ready for what may be a...

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Synchrony Says Digital Mix Delivering Against Consumer Demand for Choice, Flexibility
Synchrony Says Digital Mix Delivering Against Consumer Demand for Choice, Flexibility
October 16, 2024  |  Earnings

In uncertain times, certainty pays off. And in uncertain times, many consumers tend to look for certainty in the financing options they have available to...

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CarMax Focuses on Seamless Customer Experience to Grow Loyalty
CarMax Focuses on Seamless Customer Experience to Grow Loyalty
September 26, 2024  |  Earnings

As CarMax adapts to a shifting automotive landscape, the company is focused on improving the customer experience to maintain its leadership as the nation’s largest...

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