omnichannel

Macy’s VP: Restructuring Aims to Elevate Customer Experience and Drive Growth
Macy’s VP: Restructuring Aims to Elevate Customer Experience and Drive Growth
August 09, 2024  |  Retail

Earlier this year, Macy’s launched a restructuring initiative called “A Bold New Chapter,” aimed at reinvigorating the company and driving growth. The strategy focuses on...

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How Consumers Shop: Five Insights From This Year’s PYMNTS Intelligence Reports
How Consumers Shop: Five Insights From This Year’s PYMNTS Intelligence Reports
August 09, 2024  |  Retail

So far this year, PYMNTS Intelligence data has illuminated a wide range of shopper behaviors, highlighting how omnichannel engagement is changing over time and how...

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The RealReal: Luxury Resale Shoppers Demand More Bang for Their Buck
The RealReal: Luxury Resale Shoppers Demand More Bang for Their Buck
August 06, 2024  |  Earnings

As consumers across income groups feel economic pressure, luxury secondhand marketplace The RealReal is seeing its customers continue to spend but demand more value for...

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Online Fashion Retailer Revolve Considers Adding More Brick-and-Mortar Stores
Online Fashion Retailer Revolve Considers Adding More Brick-and-Mortar Stores
August 02, 2024  |  Retail

Online fashion retailer Revolve Group is reportedly looking at opening more brick-and-mortar stores in luxury destinations after opening its first such store in Aspen, Colorado,...

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Walmart and Amazon Step Up the Race for Digital Ad Spending
Walmart and Amazon Step Up the Race for Digital Ad Spending
August 02, 2024  |  Retail

As Walmart and Amazon look to boost their margins through digital media sales, the two retail giants are sweetening the deal for potential advertisers. The...

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Vera Bradley CEO: Customization and Interactive Experiences Transform In-Store Journey
Vera Bradley CEO: Customization and Interactive Experiences Transform In-Store Journey
July 18, 2024  |  Retail

As Vera Bradley transforms to meet consumers’ evolving omnichannel expectations, the brand is upgrading its stores to better fit how consumers want to shop. In...

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Mango Reaches New Heights With Buzzy Collaborations and Click-and-Mortar™ Focus
Mango Reaches New Heights With Buzzy Collaborations and Click-and-Mortar™ Focus
July 16, 2024  |  Retail

As clothing shoppers increasingly seek of-the-moment relevance and omnichannel accessibility, Mango is growing its reach by seizing on attention-grabbing short-term launches and connected technologies. The...

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Loop and ReBound Team for Simplified Retail Returns
Loop and ReBound Team for Simplified Retail Returns
July 16, 2024  |  Retail

Returns technology providers Loop and ReBound say they are joining forces. The collaboration, announced Tuesday (July 16), lets retailers using the Loop platform access ReBound’s...

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Joor CEO: Luxury Shoppers Won’t Buy a $20,000 Coat Online
Joor CEO: Luxury Shoppers Won’t Buy a $20,000 Coat Online
July 16, 2024  |  Retail

As the luxury retail sector looks to strike a balance between digital accessibility and the more immersive, high-touch in-store experience, these upscale brands must create...

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