omnichannel

Bank of America: Digital Evolution Demands ‘High-Tech and High-Touch’ Approach
Bank of America: Digital Evolution Demands ‘High-Tech and High-Touch’ Approach
March 27, 2024  |  Digital Banking

Rich Clow, managing director and head of innovation and strategy, Global Payments Solutions, Bank of America, told PYMNTS that omnichannel demands are pointing banks toward a...

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Few US In-Store Shoppers Use Digital Discounts
Few US In-Store Shoppers Use Digital Discounts
March 27, 2024  |  Retail

Digital features were once the exclusive domain of online shoppers. Just as savvy in-store shoppers knew where to find the bargain bin, savvy online shoppers...

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Carhartt Taps Consumer Data for Personalized Shopping Journeys
Carhartt Taps Consumer Data for Personalized Shopping Journeys
March 25, 2024  |  Retail

As brands and retailers race to offer the most targeted, relevant consumer journey, Carhartt is leveraging data to transform the omnichannel experience. In an interview...

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NCR Voyix CPO Touts Utility of ‘Digitally Connective’ Banking
NCR Voyix CPO Touts Utility of ‘Digitally Connective’ Banking
March 25, 2024  |  Digital Banking

According to NCR Voyix Chief Product Officer of Digital Banking Doug Brown, the post-pandemic years have ushered in the age of digitally connective, and interactive, banking....

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Dick’s Sporting Goods Converts 65% of Customers to Click-and-Mortar™ Shoppers
Dick’s Sporting Goods Converts 65% of Customers to Click-and-Mortar™ Shoppers
March 14, 2024  |  Retail

In an effort to further engage its highest-value customers, Dick’s Sporting Goods is integrating more technology into the in-store experience. The sports retailer shared in...

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Grocery’s Omnichannel Present and Future Highlighted in Latest Big Box Retail Data
Grocery’s Omnichannel Present and Future Highlighted in Latest Big Box Retail Data
March 13, 2024  |  Retail

Amazon and Walmart — and the pitched battle between the two for all manner of retail spend — gets a fair share of digital ink...

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Shoppable TV Shortens the Path to Purchase for Digital Merchants
Shoppable TV Shortens the Path to Purchase for Digital Merchants
March 11, 2024  |  Retail

As consumers’ omnichannel shopping habits rapidly evolve, retailers and brands are finding shoppable content, such as interactive ads and streaming, could go a long way...

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Kroger Woos Click-and-Mortar™ Shoppers Amid Digital Transformation
Kroger Woos Click-and-Mortar™ Shoppers Amid Digital Transformation
March 07, 2024  |  Earnings

As Kroger grows its digital engagement, the grocery giant is setting its sights on omnichannel shoppers to boost spending. On a call with analysts Thursday...

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The Honest Company Sees Digital Boom Amid Pullback in Traditional Retail
The Honest Company Sees Digital Boom Amid Pullback in Traditional Retail
March 06, 2024  |  Earnings

The Honest Company is seeing digital drive sales growth at a time when consumers are pulling back on spending at traditional retailers. The consumer goods company,...

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