online reviews

How GenAI is Reshaping eCommerce and Consumer Trust
How GenAI is Reshaping eCommerce and Consumer Trust
July 05, 2024  |  artificial intelligence

In the bustling digital marketplace of 2024, a new currency is emerging: content. However, as a recent study by Google researchers warns, this currency may face...

READ MORE >
Judge Allows Yelp to Sue Firm That Claimed to Remove ‘Bad’ Reviews
Judge Allows Yelp to Sue Firm That Claimed to Remove ‘Bad’ Reviews
June 07, 2024  |  Legal

Yelp can continue a trademark infringement and unfair competition lawsuit against a company that advertised that it could remove “bad” reviews from the platform. A...

READ MORE >
Millennials Check Online Reviews, Gen Zs Turn to Influencers for Restaurant Recommendations
Millennials Check Online Reviews, Gen Zs Turn to Influencers for Restaurant Recommendations
November 13, 2023  |  Connected Economy

In today’s digital age, consumers have access to a wealth of information that helps them make informed decisions, especially when choosing a restaurant. In this...

READ MORE >
Online Review Firm Yelp Sees 13% Hike in Net Revenue for Q2
Online Review Firm Yelp Sees 13% Hike in Net Revenue for Q2
August 03, 2023  |  Earnings

Yelp Inc. has delivered a record-breaking performance for its second quarter results released Thursday (Aug. 3).  According to their earnings report, the online business reviews company saw...

READ MORE >
CFPB Releases Policy Guidance Related to Fake and Dishonest Reviews
CFPB Releases Policy Guidance Related to Fake and Dishonest Reviews
March 22, 2022  |  CFPB

The Consumer Financial Protection Bureau (CFPB) on Tuesday (March 22) unveiled policy guidance on “potentially illegal practices related to consumer reviews,” saying it “seeks to...

READ MORE >
How Customer Reviews Provide Lifeblood For Restaurant Operations
How Customer Reviews Provide Lifeblood For Restaurant Operations
June 22, 2020  |  Restaurant innovation

How Customer Reviews Provide Lifeblood To Restaurant Operations Details gleaned online — including menus and reviews — carry a lot of weight when consumers are...

READ MORE >
NEW REPORT: Restaurant Re-Openings And The Guest Recovery Challenge
NEW REPORT: Restaurant Re-Openings And The Guest Recovery Challenge
June 18, 2020  |  Restaurant innovation

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online...

READ MORE >
FTC Puts Smackdown On Fake Online Reviews
FTC Puts Smackdown On Fake Online Reviews
February 27, 2019  |  Regulation

One cannot have the good without the bad, and that holds especially true, it seems, with online product reviews — a vital, useful part of...

READ MORE >
Yelp Wins Court Ruling About Negative Online Reviews
Yelp Wins Court Ruling About Negative Online Reviews
July 03, 2018  |  Legal

A recent California Supreme Court decision that essentially allows a negative Yelp post to stand about a lawyer could help determine how online reviews are...

READ MORE >