Stitch Fix is leaning into personalized styling services as it aims to revolutionize the way customers shop. By combining advanced technology with human stylists, the online...
When Patagonia exited the business of creating company swag, it was almost as if it was the end of an era of the unofficial uniform for finance...
IHOP will become the first restaurant to leverage Google Cloud’s Recommendations AI for digital ordering, as across the industry, eateries compete to offer the most...
In today’s economy, retailers are on a perpetual quest to connect with their consumers in more meaningful ways. In this pursuit, the focus has shifted...
While Macy’s is making its plans public to enhance its private business, Amazon is reducing its focus on private-label operations. This summer, Macy’s announced its...
Personalization has become the norm, and retailers without this feature are considered obsolete and disconnected. Yet when exploring personalization, many strategies come into play. One...
Loyal subscribers are worth their weight in gold to retail subscription merchants. A subgroup of loyal customers we called “loyalists” yield higher lifetime value (LTV)...
Building on its mobile loyalty app, Starbucks is looking to take its data-informed personalization into its physical stores with digital menu boards. On a call...
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without...