Facebook has a new app called CatchUp, which the company said it hopes will make audio-only phone calls easier, TechCrunch reported. The unique part of...
Food ordering company Grubhub has agreed to extend its refund window for restaurants that were unknowingly paying fees for Grubhub-generated phone calls — even if...
Aiming to make Google Assistant smarter, Google announced Tuesday (May 8) Google Duplex, a new technology for carrying out tasks over the phone using natural...
When consumers call an operator standing by for help, it’s often only after exhausting their DIY efforts. In the latest Call Center Commerce Tracker™, powered by...
Amazon has been expanding the features of its Alexa Echo devices since first launching them in 2014, and now the eCommerce giant is reportedly adding...
Marchex, a mobile advertising analytics company, has announced the launch of Marchex Speech Analytics, a solution that enables actionable insights allowing companies to better understand...
There are a bunch of people who’ve reinvented the phone - but not a single one that’s actually reinvented the phone call. Alan Truitt, chief...