PYMNTS Study

High-Income Consumers Shop Online 40% More Than Low-Income
High-Income Consumers Shop Online 40% More Than Low-Income
July 08, 2024  |  eCommerce

When it comes to retail’s digital transformation, consumers with cash to burn are leading the charge. By the Numbers The 2024 edition of PYMNTS Intelligence’s...

READ MORE >
Do US Consumers Underestimate the Potential Of Digital Wallets?
Do US Consumers Underestimate the Potential Of Digital Wallets?
July 08, 2024  |  Digital Payments

In the United States, digital wallets can be anywhere a smartphone is. In other words, everywhere. Many U.S. consumers are embracing digital wallets, particularly for...

READ MORE >
New Report: Who Is the Credit Card Outsider? … And How Do They Get Access?
New Report: Who Is the Credit Card Outsider? … And How Do They Get Access?
July 01, 2024  |  Credit Cards

The ability to access credit is a necessity in today’s economy. However, 16% of U.S. consumers find themselves without a credit card. Lack of credit...

READ MORE >
Data: Consumers Are Using Digital Wallets for More Than Payments — Here’s How
Data: Consumers Are Using Digital Wallets for More Than Payments — Here’s How
June 27, 2024  |  Mobile Wallets

Consumers’ use of digital wallets is evolving beyond just making purchases, and younger generations are showing the way forward. The PYMNTS Intelligence report “Digital Wallets...

READ MORE >
Consumers Engage Digitally With Restaurants 34% More Than Grocers
Consumers Engage Digitally With Restaurants 34% More Than Grocers
June 26, 2024  |  Consumer Insights

As consumers turn to digital platforms to meet their food needs, their eCommerce adoption of restaurants is greater than for grocery. By the Numbers The...

READ MORE >
Consumers Are Tired of Merchant Surcharges and Tipflation
Consumers Are Tired of Merchant Surcharges and Tipflation
June 26, 2024  |  Economy

Merchant steering, which is a practice where retailers offer discounts to consumers if they use certain payment methods, could be getting eclipsed by surcharges and...

READ MORE >
Retailers See 78% Boost From Low-Income Shoppers’ Use of Credit
Retailers See 78% Boost From Low-Income Shoppers’ Use of Credit
June 24, 2024  |  Retail

As financially unstable consumers seek ways to afford to shop, credit is enabling them to make higher-value purchases, and retailers are seeing the benefit. The...

READ MORE >
CMOs Discover GenAI as Market Research Tool
CMOs Discover GenAI as Market Research Tool
June 24, 2024  |  Data

According to PYMNTS Intelligence, about half of chief marketing officers (CMOs) already use generative artificial intelligence (GenAI) for routine tasks. Still, only a relatively small...

READ MORE >
Instant Refunds? Consumers Say They’ll Pay for That
Instant Refunds? Consumers Say They’ll Pay for That
June 21, 2024  |  Money Mobility

Overpayment disbursements are not the most common payouts nor the largest. In fact, just 7.1% of consumers report they received overpayment disbursements this year. The...

READ MORE >