PYMNTS Study

Mobile Order-Ahead Sector Goes All-In On AI
Mobile Order-Ahead Sector Goes All-In On AI
November 23, 2020  |  Artificial Intelligence

Artificial ingredients: tasteless. Artificial intelligence (AI) in mobile food ordering: tantalizing. That’s a silly simplification of the very serious matter of what AI is doing...

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New Data: Banks Could Lose 20 Percent Of Customers Over Rewards
New Data: Banks Could Lose 20 Percent Of Customers Over Rewards
November 20, 2020  |  Loyalty & Rewards

Loyalty and rewards programs have long been a common way for banks to persuade consumers to sign up for and use their credit and debit...

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NEW DATA: 44 Million Consumers Want Rewards, But Restaurants Aren’t Delivering
NEW DATA: 44 Million Consumers Want Rewards, But Restaurants Aren’t Delivering
November 19, 2020  |  Restaurant innovation

The restaurant business has changed dramatically in the past six months, and so have customers’ habits. Many eateries have adopted digital ordering options to meet...

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NEW DATA: How To Keep 24.4 Million Consumers From Hitting ‘Unsubscribe’
NEW DATA: How To Keep 24.4 Million Consumers From Hitting ‘Unsubscribe’
November 19, 2020  |  Subscription Commerce

As stay-at-home COVID-19 mandates have forced consumers to be housebound, companies that rely on subscription models to deliver their products and services are reaping the...

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NEW DATA: 43M Consumers Are Holding Out On Mobile Banking Apps — How Banks Can Change Their Minds
NEW DATA: 43M Consumers Are Holding Out On Mobile Banking Apps — How Banks Can...
November 17, 2020  |  Authentication

Consumers’ banking habits have changed radically since the pandemic was first declared in March. Not only are many account holders visiting brick-and-mortar branches less often...

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Touchless Is Pushing Payments Beyond The Card
Touchless Is Pushing Payments Beyond The Card
November 16, 2020  |  Payments Innovation

Will anyone miss keypads when they go? Will POS terminals without a clear purpose make us long for the days of swiping plastic, punching buttons...

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NEW DATA: Closing The Instant-Disbursements Perception Gap
NEW DATA: Closing The Instant-Disbursements Perception Gap
November 16, 2020  |  Disbursements

Payments speed is a crucial consideration for today’s consumers and microbusinesses when receiving disbursements, with PYMNTS’ research finding that more than half of the former...

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Subscription Brands Grow By Cutting Frictions From Cross-Border Commerce
Subscription Brands Grow By Cutting Frictions From Cross-Border Commerce
November 13, 2020  |  Subscriptions

We know the pandemic is very bad. Life goes on regardless, and some businesses are actually doing okay in the year of COVID. Subscription brands,...

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B2B Payments Crossing Borders At Digital Speed
B2B Payments Crossing Borders At Digital Speed
November 13, 2020  |  B2B Payments

B2B sales are doing some digital shape-shifting of their own, and not a moment too soon. Getting right to the heart of the matter, Maria...

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