quick-service restaurant

Subway’s Digital Comeback Features Retooled App and Loyalty Program
Subway’s Digital Comeback Features Retooled App and Loyalty Program
October 09, 2024  |  Restaurant innovation

The quick-service restaurant sector is experiencing a wave of global expansion, with Subway making bold moves to amplify its presence and enhance digital engagement. In...

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Krispy Kreme and McDonald’s in Advanced Discussions on Expanded Partnership
Krispy Kreme and McDonald’s in Advanced Discussions on Expanded Partnership
November 09, 2023  |  Partnerships

Krispy Kreme is looking to expand its partnership with McDonald’s. “While nothing has been finalized, we are in advanced discussions about expanding the partnership and are making...

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Chipotle Looks to Personalization to Boost Rewards Members’ Engagement
Chipotle Looks to Personalization to Boost Rewards Members’ Engagement
July 26, 2023  |  Earnings

As Chipotle looks to grow its already significant base of loyal customers, the brand is turning to personalized messaging to boost engagement.  The fast-casual giant,...

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QSRs Bring the Picnic to a Beach Umbrella Near You This Summer
QSRs Bring the Picnic to a Beach Umbrella Near You This Summer
July 03, 2023  |  Restaurant innovation

As consumers gear up to go on summer vacation, aggregators and restaurants alike are looking for ways to keep customers engaged even when they are...

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Cracker Barrel Sees Inflation-Concerned Consumers Pulling Back on Full-Service Restaurants
Cracker Barrel Sees Inflation-Concerned Consumers Pulling Back on Full-Service Restaurants
June 06, 2023  |  Restaurant Roundup

As restaurant inflation rises, Cracker Barrel is seeing consumers dining out less frequently, even as they order as much as ever each visit. The Tennessee-based...

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Dunkin’ Taps HubKonnect’s AI as QSRs Get Hyper-Specific With Marketing
Dunkin’ Taps HubKonnect’s AI as QSRs Get Hyper-Specific With Marketing
June 06, 2023  |  Restaurant innovation

As restaurants compete to take advantage of new digital capabilities as quickly and effectively as possible, Dunkin’ is leveraging artificial intelligence (AI) to optimize stores’...

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Presto CEO Says ChatGPT Pact Shows Where Restaurant Drive-Thru Is Headed
Presto CEO Says ChatGPT Pact Shows Where Restaurant Drive-Thru Is Headed
April 11, 2023  |  artificial intelligence

The planets are aligning around voice artificial intelligence (AI) as everyday business use cases begin to build, perhaps nowhere more so than at the restaurant...

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Panera’s Chief Digital Officer: Biometric Payments Boost Consumer Loyalty
Panera’s Chief Digital Officer: Biometric Payments Boost Consumer Loyalty
March 27, 2023  |  Payment Methods

Panera is eCommerce-ifying its stores, leveraging digital to personalize the in-person experience. In an interview with PYMNTS, George Hanson, senior vice president and chief digital officer...

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Restaurant Chains Tap Innovative Perks to Restore Customer Satisfaction
Restaurant Chains Tap Innovative Perks to Restore Customer Satisfaction
January 12, 2023  |  Restaurant innovation

Bucking the trend of trimming back loyalty programs and digital innovations could help restaurant chains retain customers. Inflation has affected consumers’ dining habits, leaving both...

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