returns

Loop Acquires Customer Experience Platform Wonderment
Loop Acquires Customer Experience Platform Wonderment
December 10, 2024  |  Acquisitions

Returns company Loop has acquired customer experience platform Wonderment. The deal, announced Tuesday (Dec. 10) gives merchants access to real-time shipment insights, predictive carrier analytics,...

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Will Instant Refunds Change Retail?
Will Instant Refunds Change Retail?
December 04, 2024  |  Retail

December’s dawn brings with it a flurry of retail spending. Gift giving is top of mind, to be sure, but consumers are also treating themselves...

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Shoppers Shun Retailers That Charge for Returns
Shoppers Shun Retailers That Charge for Returns
December 01, 2024  |  Retail

Stricter return policies reportedly have some shoppers rethinking their choice of retailers. As The Wall Street Journal (WSJ) reported Sunday (Dec. 1), sometimes that means...

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Retailers Rethink Policies as Returns Fraud Spikes Everywhere
Retailers Rethink Policies as Returns Fraud Spikes Everywhere
October 17, 2024  |  Retail

Returns fraud is a growing global issue, costing retailers billions annually. Recent estimates suggest that fraudulent returns account for up to 13% of total returns...

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Scammers Duped Apple Into Replacing $2.5 Million Worth of iPhones 
Scammers Duped Apple Into Replacing $2.5 Million Worth of iPhones 
October 06, 2024  |  Apple

Two Chinese nationals have been jailed for tricking Apple into replacing counterfeit iPhones with authentic ones. Haotian Sun and Pengfei Xue, both Chinese citizens living...

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Loop Debuts Tool to ‘Offset’ the Cost of Returns
Loop Debuts Tool to ‘Offset’ the Cost of Returns
September 25, 2024  |  Retail

Loop has debuted a solution to help merchants offset the cost of returns and reverse logistics. Dubbed “Offset,” the solution lets brands offer their customers the...

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Refund Fraud Schemes Proliferate on Apps Like Telegram
Refund Fraud Schemes Proliferate on Apps Like Telegram
September 11, 2024  |  Security & Fraud

Last month’s arrest of Telegram CEO Pavel Durov spotlighted the platform’s ties to criminal activity. The crimes include people trafficking in weapons, stolen identities and...

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Retailers Tackle the High Cost of Returns by Incentivizing People Not To
Retailers Tackle the High Cost of Returns by Incentivizing People Not To
August 27, 2024  |  Retail

Retailers are facing mounting pressure from the costs associated with returns, but they are also discovering ways to turn this challenge into an opportunity for...

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Businesses Can Navigate Returns Fraud Without Alienating Consumers, Loop CEO Says
Businesses Can Navigate Returns Fraud Without Alienating Consumers, Loop CEO Says
August 23, 2024  |  Security & Fraud

Returns fraud and policy abuse have surged to unprecedented levels, with U.S. merchants losing an estimated $101 billion in 2023 due to these issues. In...

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