Returns company Loop has acquired customer experience platform Wonderment. The deal, announced Tuesday (Dec. 10) gives merchants access to real-time shipment insights, predictive carrier analytics,...
December’s dawn brings with it a flurry of retail spending. Gift giving is top of mind, to be sure, but consumers are also treating themselves...
Stricter return policies reportedly have some shoppers rethinking their choice of retailers. As The Wall Street Journal (WSJ) reported Sunday (Dec. 1), sometimes that means...
Returns fraud is a growing global issue, costing retailers billions annually. Recent estimates suggest that fraudulent returns account for up to 13% of total returns...
Two Chinese nationals have been jailed for tricking Apple into replacing counterfeit iPhones with authentic ones. Haotian Sun and Pengfei Xue, both Chinese citizens living...
Loop has debuted a solution to help merchants offset the cost of returns and reverse logistics. Dubbed “Offset,” the solution lets brands offer their customers the...
Last month’s arrest of Telegram CEO Pavel Durov spotlighted the platform’s ties to criminal activity. The crimes include people trafficking in weapons, stolen identities and...
Retailers are facing mounting pressure from the costs associated with returns, but they are also discovering ways to turn this challenge into an opportunity for...
Returns fraud and policy abuse have surged to unprecedented levels, with U.S. merchants losing an estimated $101 billion in 2023 due to these issues. In...