Amazon is taking the safe route when it comes to generative artificial intelligence (AI). The Seattle-based tech giant on Monday (Sept. 25) announced that it...
Salesforce has launched the latest iteration of its artificial intelligence (AI)-powered chatbot. The customer relationship management (CRM) platform announced on Tuesday (Sept. 12) a comprehensive update to their...
IBM and Salesforce have teamed to help clients adopt artificial intelligence for customer relationship management. The partnership, announced last week, is designed to help customers...
Salesforce’s fiscal 2024 second-quarter results showcase its focus on artificial intelligence (AI) innovation and its transformation to profitable growth. The customer relationship management (CRM) company...
Salesforce has laid off about 50 sales and customer success employees in its Irish offices. These job cuts were made Wednesday (Aug. 2) and are...
Customer touchpoints are increasingly coming alive with the help of innovations like artificial intelligence (AI). And it isn’t just consumer-focused. Business-to-business (B2B) and commercial customers...
Salesforce has announced the availability of its new generative artificial intelligence (AI) tools for sales and service. Service GPT, Sales GPT, and the Einstein GPT...
Cash-strapped tech startups facing a financing crunch are increasingly seeking to sell themselves to larger companies, launching a wave of takeovers of popular artificial intelligence...
After seven years of no increase in list prices, Salesforce will be increasing the average list price globally by 9% in August. Salesforce is raising the cost of Sales...