shopping

How consumers find what they want to buy and buy it in a world that is no longer defined by a physical place but what a consumer wants to buy and how she wants to buy it. Connected devices and the integration of payments into this now digital-led shopping journey is creating new ways for merchants and consumers to interact and disrupting traditional retail business models.

AI Helps Retailers Turn Tide in the Battle of Returns
AI Helps Retailers Turn Tide in the Battle of Returns
January 03, 2024  |  Retail

The new year is only three days old. Buyer’s remorse may be setting in for those of us who have hit “buy” again and again,...

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Chinese Consumers Are Saving Rather Than Spending Amid Economic Downturn 
Chinese Consumers Are Saving Rather Than Spending Amid Economic Downturn 
December 21, 2023  |  Consumer Insights

Chinese consumers are reportedly feeling the effects of the country’s economic downturn.  This downturn, characterized by declining exports, a slowdown in manufacturing and a property...

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Cash-Strapped Consumers Are Still Buying Small Indulgences
Cash-Strapped Consumers Are Still Buying Small Indulgences
December 14, 2023  |  Retail

There is an economic theory that can be traced back to the Great Depression of the 1930s: the Lipstick Effect, which suggests that even in...

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Costco Says Its Bargains Continue to Lure Consumers to Shop
Costco Says Its Bargains Continue to Lure Consumers to Shop
December 14, 2023  |  Earnings

When it comes to consumers and their buying habits, Costco said its deals are drawing bargain-hunting customers to its aisles.  “We’re looking at the consumer...

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Shein Stays at No. 1 in Latest Provider Ranking of Shopping Apps
Shein Stays at No. 1 in Latest Provider Ranking of Shopping Apps
December 12, 2023  |  Shopping

The holidays are right around the corner, and holiday shopping is in full swing. This edition of PYMNTS’ Provider Ranking of Shopping Apps is here...

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National Retail Federation Reports Higher Sales as Holiday Season Kicks Off
National Retail Federation Reports Higher Sales as Holiday Season Kicks Off
December 11, 2023  |  Retail

The National Retail Federation (NRF) says the holiday shopping season got off to a strong start. The federation’s Retail Monitor, produced in tandem in CNBC and...

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Retailers Raise Annual Forecasts After Strong Black Friday Sales
Retailers Raise Annual Forecasts After Strong Black Friday Sales
December 01, 2023  |  Retail

Retailers are reportedly expressing optimism for the holiday season sales following stronger-than-expected figures during Black Friday and Cyber Monday.  The heavy discounts offered during these...

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Express CEO Admits Product Assortment Failed to Connect With Customers
Express CEO Admits Product Assortment Failed to Connect With Customers
December 01, 2023  |  Retail

This quarter, fashion retailer Express is looking at merchandise discounts to draw in more shoppers.  During the latest earnings call, CEO Stewart Glendinning acknowledged the retailer’s...

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Amazon Amps Up AI Efforts, While Walmart Takes a Shoppable Blockbuster Approach
Amazon Amps Up AI Efforts, While Walmart Takes a Shoppable Blockbuster Approach
December 01, 2023  |  Retail

This week, eCommerce giant Amazon rolled out a new slew of artificial intelligence (AI) tools, giving brands and retailers a chance to upgrade their customer experiences without...

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