shopping

How consumers find what they want to buy and buy it in a world that is no longer defined by a physical place but what a consumer wants to buy and how she wants to buy it. Connected devices and the integration of payments into this now digital-led shopping journey is creating new ways for merchants and consumers to interact and disrupting traditional retail business models.

Brands Focus on Post-Purchase Innovations to Foster Customer Loyalty
Brands Focus on Post-Purchase Innovations to Foster Customer Loyalty
August 20, 2024  |  Retail

As competition for customer loyalty grows fiercer, brands are sharpening their focus on the post-purchase phase — a critical yet frequently neglected part of the...

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Shoppers’ Frustrations With Locked-Up Pharmacy Items Drives eCommerce Adoption
Shoppers’ Frustrations With Locked-Up Pharmacy Items Drives eCommerce Adoption
August 05, 2024  |  Retail

As consumers grow tired of retailers’ increasing utilization of locked display cases, cable ties and electronic tags, many are switching to digital channels to eliminate...

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Etsy Looks to Loyalty Rewards to Counter Sales Declines
Etsy Looks to Loyalty Rewards to Counter Sales Declines
August 01, 2024  |  Earnings

As Etsy sees its sales slip, the eCommerce marketplace is gearing up to launch a loyalty program in an effort to drive greater spending and...

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Prime Day Sales Climb 11% as Shoppers Spend $14 Billion, Setting Record
Prime Day Sales Climb 11% as Shoppers Spend $14 Billion, Setting Record
July 18, 2024  |  Amazon

American shoppers reportedly spent $14.2 billion during Amazon’s Prime Day event, setting a record for the number of items purchased. That’s an 11% increase over...

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Bargain Hunters Fuel Amazon’s Prime Day Participation
Bargain Hunters Fuel Amazon’s Prime Day Participation
July 17, 2024  |  Retail

With years of financial challenges compounding shoppers’ deal-seeking behaviors, Amazon and its competitors are seeing spiking demand for their summer deals events. Early reports suggest...

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What Happens at Retail When You Cross a Gen Z With a Millennial?
What Happens at Retail When You Cross a Gen Z With a Millennial?
July 05, 2024  |  Consumer Insights

As zillennials — the bridge generation born between 1991 and 1999 — grow into their prime spending years, their shopping habits are becoming increasingly influential...

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Jingle All the Year: The Connected Economy Transforms Christmas in July
Jingle All the Year: The Connected Economy Transforms Christmas in July
July 04, 2024  |  Retail

Amid the sun-soaked days of July, a surprising holiday has taken gained popularity over the last 90 years: Christmas in July. Once one summer camp’s...

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Amazon Takes On Temu and Shein With China-Direct Discount Section
Amazon Takes On Temu and Shein With China-Direct Discount Section
June 26, 2024  |  Amazon

Amazon will reportedly add a section to its shopping site that aims to compete with Temu and Shein, featuring items that are cheap and are shipped from China to...

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eCommerce Leads Levi’s D2C Growth as Online Shoppers Splurge
eCommerce Leads Levi’s D2C Growth as Online Shoppers Splurge
June 26, 2024  |  Earnings

Levi Strauss & Co. is seeing its digital channels drive direct-to-consumer (D2C) growth, with eCommerce customers proving willing to pay full price and to spring...

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