Many consumers may still be hesitant about the future of artificial intelligence (AI) in commerce, but PYMNTS Intelligence research has found that young consumers are...
Brands invest significant resources in merchandising, often relying on third-party interventions to ensure proper stocking and presentation of products in stores. To accomplish this, brand...
Everyone likes a customized gift, right? Yes, but only if it’s the right gift. A recent study from PYMNTS Intelligence confirms personalized offers from merchants can...
Cart abandonment, a key element of increasing online conversion, poses a significant challenge for online marketplaces, retailer and brand sites. This issue is increasingly worrisome...
According to the U.S. Commerce Department, retail sales dropped in January by a seasonally adjusted 0.8%. Conventional wisdom suggests a post-holiday season decline in sales would...
British buy now, pay later (BNPL) firm Zilch has launched a new credit payment product. The company says its “Pay over 3 months” product, announced Thursday...
Click-and-Mortar™ experiences — where consumers use convenient digital features alongside in-store shopping — are changing retail in the United States. Consumers are beginning to adopt...
Online and in-store shopping need not be separate, according to the consumer experience transforming the retail landscape: Click-and-Mortar™ shopping. Shoppers with a Click-and-Mortar™ approach use...
The competition for customers amongst brand websites, store websites and online marketplaces continues to be shaped by a complex web of consumer preferences, trust considerations...