shopping

How consumers find what they want to buy and buy it in a world that is no longer defined by a physical place but what a consumer wants to buy and how she wants to buy it. Connected devices and the integration of payments into this now digital-led shopping journey is creating new ways for merchants and consumers to interact and disrupting traditional retail business models.

Retail Personalization Is About More Than Just Sending Offers
Retail Personalization Is About More Than Just Sending Offers
April 15, 2024  |  Retail

As merchants look to set their offerings apart to win shoppers’ loyalty, personalization is key. That means more than just using artificial intelligence (AI) to...

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55% of U.S. Shoppers Prefer Buying Groceries From Large Merchants
55% of U.S. Shoppers Prefer Buying Groceries From Large Merchants
April 10, 2024  |  Consumer Insights

In the recently-released “2024 Global Digital Shopping Index: SMB Edition,” PYMNTS Intelligence found most consumers today expect digital innovations when they shop. This expectation in practice...

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CE 100 Index Loses 2.1% but ‘Have Fun’ Pillar Gains Ground
CE 100 Index Loses 2.1% but ‘Have Fun’ Pillar Gains Ground
April 08, 2024  |  Connected Economy

It was a week of widespread losses for the CE 100 Index. Only the “Have Fun” pillar gained ground, up 1.1%.   Spotify shares gained 17.6%,...

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Levi’s D2C Captures 48% of Revenue Amid Improvements to eCommerce Experience 
Levi’s D2C Captures 48% of Revenue Amid Improvements to eCommerce Experience 
April 03, 2024  |  Retail

Levi’s is seeing its direct-to-consumer (D2C) business gain share, with transformations to shoppers’ digital journeys yielding strong eCommerce growth. The apparel company announced Wednesday (April...

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41% of U.S. Shoppers Demand Digital Rewards
41% of U.S. Shoppers Demand Digital Rewards
March 29, 2024  |  Loyalty & Rewards

As retailers look to meet consumers’ digital expectations, PYMNTS Intelligence research reveals, loyalty rewards can go a long way.  By the Numbers Research from PYMNTS’...

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Microsoft-Backed Tutch Brings In-Store Digital Platform to US Market
Microsoft-Backed Tutch Brings In-Store Digital Platform to US Market
March 28, 2024  |  Retail

Tutch has appointed Microsoft veteran Greg Jones as its CEO as it expands into the U.S. market. The company, which is backed by Microsoft and already operates in...

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New Report: To Compete, Small Businesses Must Sharpen Use of Digital Shopping Features
New Report: To Compete, Small Businesses Must Sharpen Use of Digital Shopping Features
March 28, 2024  |  VISA

Consumers increasingly want digital innovation no matter where they shop. Industry giants typically hold an edge in providing more digital shopping features because of their...

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Retailers Set Sights on High-Income Shoppers’ Generous Fashion Budgets
Retailers Set Sights on High-Income Shoppers’ Generous Fashion Budgets
March 27, 2024  |  Retail

As retailers look to drive loyalty with high-income consumers, apparel and accessories emerge as a key point of entry for winning the biggest earners. The...

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Retailers Reduce Reliance on Shopping Centers Even as Gen Z Loves Malls
Retailers Reduce Reliance on Shopping Centers Even as Gen Z Loves Malls
March 25, 2024  |  Retail

Amid ongoing uncertainty, retailers are scaling back their reliance on in-mall locations, even as the new generation of shoppers flocks to these shopping centers. On...

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