Subscription Churn

Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
May 05, 2023  |  Payment Methods

PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus...

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3 in 10 Subscription Services Are Losing Customers to Competitors
3 in 10 Subscription Services Are Losing Customers to Competitors
January 24, 2023  |  Subscriptions

As subscriptions feel the churn, PYMNTS data shows that many are losing ground to competitors. The Context With subscription commerce taking over many of consumers’...

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Subscription Business Performance Tied to One Key Metric Few Manage
Subscription Business Performance Tied to One Key Metric Few Manage
January 09, 2023  |  Subscriptions

Businesses seeking long-term success are digging into available metric data to keep customers coming back. Subscription companies have been one of the hardest-hit retail sectors...

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Coffee and Flower Brands Push Value to Survive ‘The Great Unsubscribe’
Coffee and Flower Brands Push Value to Survive ‘The Great Unsubscribe’
October 12, 2022  |  Subscriptions

Core tools and tactics are similar among retail subscriptions, but guiding consumers to keep a beloved but nonessential subscription is a nuanced set of interactions...

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Merchants Try New Tactics to Slow Subscription Churn
Merchants Try New Tactics to Slow Subscription Churn
September 27, 2022  |  Subscription Commerce

With the economic outlook not improving or likely to until 2023 or 2024, subscription commerce faces an inflection point that could see a mass customer...

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Tablestakes: All Subscription Commerce Merchants Must Be As Good As Top Performers
Tablestakes: All Subscription Commerce Merchants Must Be As Good As Top Performers
October 01, 2021  |  Subscription Commerce

Demand for subscription boxes filled with all sorts of retail products became ubiquitous during the pandemic in 2020 and have remained hot ever since, but...

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Using Data To ‘Take The Handcuffs’ Off Auto-Refill Subscriptions For Consumers
Using Data To ‘Take The Handcuffs’ Off Auto-Refill Subscriptions For Consumers
July 09, 2021  |  Subscription Commerce

Six, 20-pound bags of food stacked up in the corner don’t have to mean that the owner has a lot of dogs. More likely, it’s...

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Subscription Commerce Companies Embrace New Loyalty Paradigm
Subscription Commerce Companies Embrace New Loyalty Paradigm
May 17, 2021  |  Subscription Commerce

There seems to be a subscription for everything these days — essential items, entertainment, clothing, groceries, snack foods, pet supplies, the list goes on and...

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Big Data And Analytics Save Subscription Firms From ‘Involuntary Churn’
Big Data And Analytics Save Subscription Firms From ‘Involuntary Churn’
February 23, 2021  |  Subscriptions

Will the boom in subscription growth during the pandemic lead to retention challenges — and a scramble to reduce churn? That growth, according to PYMNTS November...

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