PYMNTS-MonitorEdge-May-2024

subscription commerce

The use of a recurring, usually monthly, payment business model so consumers and businesses can access products and services on a regular basis. The most popular subscription commerce businesses are streaming services (e.g. Spotify, Netflix), digital media (e.g. Wall Street Journal, Bloomberg), “box of the month” categories (e.g. StitchFix, Barkbox, FabFitFun). Businesses use the subscription commerce model to make access to valuable products more affordable by eliminating the need to make a one-time purchase, e.g. Salesforce, Microsoft Office, fraud and security software).

Judge Rules SiriusXM Must Make It Easier to Cancel Subscriptions
Judge Rules SiriusXM Must Make It Easier to Cancel Subscriptions
November 22, 2024  |  Subscription Commerce

A New York state judge ruled Thursday (Nov. 21) that SiriusXM must change its subscription cancellation policies and pay unspecified damages. Justice Lyle Frank found that...

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AI App Race Intensifies as Tech Giants Vie for Consumer Attention
AI App Race Intensifies as Tech Giants Vie for Consumer Attention
November 15, 2024  |  artificial intelligence

Google’s quiet global rollout of its Gemini iPhone app on Thursday (Nov. 14) marks the latest move by tech companies to capture mainstream users seeking...

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AppDirect to Bolster Technology Management Functionality With vCom Solutions Acquisition
AppDirect to Bolster Technology Management Functionality With vCom Solutions Acquisition
November 12, 2024  |  Acquisitions

AppDirect plans to acquire vCom Solutions to further its mission of becoming a single platform for buying, selling and managing recurring technology services through advisors. The planned...

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The Vitamin Shoppe Embraces Digital Transformation for Enhanced Customer Journeys
The Vitamin Shoppe Embraces Digital Transformation for Enhanced Customer Journeys
October 29, 2024  |  Retail

The Vitamin Shoppe is strategically striving to elevate its customer experience, using tech to create a more personal omnichannel shopping experience that the company hopes...

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Subscription Economy Veteran Sounds the Alarm on Hidden Cost of Churn
Subscription Economy Veteran Sounds the Alarm on Hidden Cost of Churn
October 29, 2024  |  Subscription Commerce

Subscription businesses live and die by customer loyalty — yet many don’t see the full price tag of customer churn until it’s too late. “Recurring...

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Apple TV+ to Join Amazon Prime Video’s Add-On Subscription Options
Apple TV+ to Join Amazon Prime Video’s Add-On Subscription Options
October 11, 2024  |  Apple

The addition of Apple TV+ to Amazon Prime Video’s collection of add-on subscription options in the United States will grow Prime Video’s offering and expand Apple TV+’s audience,...

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39% of Millennials Say They’ve Used BNPL as a Payment Option in the Last Year
39% of Millennials Say They’ve Used BNPL as a Payment Option in the Last Year
September 30, 2024  |  BNPL

Buy now, pay later (BNPL) has emerged as a compelling payment option, particularly among millennials. This shift presents an opportunity for subscription merchants to enhance...

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Report: Amazon Video Streaming Tops $1.8 Billion in Ad Spending Commitments
Report: Amazon Video Streaming Tops $1.8 Billion in Ad Spending Commitments
September 27, 2024  |  Amazon

Amazon has reportedly surpassed its goal of drawing $1.8 billion in ad spending commitments for its video streaming services after introducing ads on its Prime Video earlier...

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Embr Labs: Evolving Women’s Health With Subscriptions and Community Support
Embr Labs: Evolving Women’s Health With Subscriptions and Community Support
September 20, 2024  |  Healthcare

For Sam Shames, co-founder and COO of Embr Labs, a degree of renown has followed the Boston-based technology startup since it launched in 2017 with...

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