The small businesses that are the backbone of each community across the United States are, collectively, the mainstay of everyday life. They employ millions who...
When it comes to payments, no one gets a hall pass. Not even a nonprofit gets one. In fact, the world of charitable giving offers...
In the digital marketplace, the effortless nature of eCommerce transactions masks a complex network of systems designed to ensure a smooth customer experience. While consumers...
On the face of it, eCommerce has all the hallmarks of magic, especially for small to medium-sized businesses. Imagine: You’re out to lunch with a...
Fraud is often hard to identify and resolve, and expensive, especially for large merchants using in-house solutions where fraudulent transaction dispute losses can total as...
To err is human. To be confused about what’s on one’s credit card statements — mistaking legit transactions for something fishy — well, that’s human,...
Unhappy — or simply confused — consumers can upend merchants and other enterprises’ top lines when they opt to dispute card transactions. Processing errors can...
Ninety-three percent of businesses generating between $20 million to $100 million in annual sales — the smallest category PYMNTS surveyed — use third-party tools to...
Transaction disputes, by their very nature, are reactive problems for merchants. They don’t exist until a cardholder is dissatisfied or confused about a transaction, setting...