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Consumers Worry Automation Will Depersonalize the Restaurant Experience
Consumers Worry Automation Will Depersonalize the Restaurant Experience
July 25, 2023  |  ResTech

As robotics catch on throughout the restaurant industry, consumers are worried about losing the personal experience they look for in a restaurant. By the Numbers...

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Domino’s Counterbalances Uber Eats Deal With Loyalty Relaunch
Domino’s Counterbalances Uber Eats Deal With Loyalty Relaunch
July 24, 2023  |  Earnings

Following its decision to finally get on Uber Eats’ marketplace, Domino’s Pizza is stepping up its efforts to maintain engagement through its direct channels by offering...

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Rising Use of Amex Cards Shows Credit Appeals to Savvy Younger Consumers
Rising Use of Amex Cards Shows Credit Appeals to Savvy Younger Consumers
July 21, 2023  |  Payment Methods

Younger consumers — Gen Z and millennials among them — boosted American Express’ results, as disclosed on Friday (July 21). But beyond the confines of...

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Telly Begins Shipping First-of-its-Kind Free Ad-Supported TVs
Telly Begins Shipping First-of-its-Kind Free Ad-Supported TVs
July 21, 2023  |  Technology

Telly, the company behind a unique free television that relies on a built-in second screen to run nothing but ads, began shipping the first-of-its-kind dual-screen...

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Amex: Card Spending by Gen Z and Millennials Surges 21%
Amex: Card Spending by Gen Z and Millennials Surges 21%
July 21, 2023  |  Earnings

For American Express, the momentum lies with younger consumers. Results posted by the company on Friday (July 21) show that younger generations’ spending surged double...

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Capital One Sees Charge-Off Rates Reaching Pre-Pandemic Levels
Capital One Sees Charge-Off Rates Reaching Pre-Pandemic Levels
July 20, 2023  |  Earnings

Consumers are spending more on their cards — and delinquency rates are creeping up. To that end, Capital One’s company materials show that the allowance for losses...

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Truist Digital Transactions Surge 9% as Zelle Grows Double Digits
Truist Digital Transactions Surge 9% as Zelle Grows Double Digits
July 20, 2023  |  Earnings

Truist posted second-quarter results that show continued adoption of digital channels for mobile banking — and a stabilizing of deposit flight seen earlier in the...

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The Race to Develop Voice AI Faster Than Scammers Can Clone It  
The Race to Develop Voice AI Faster Than Scammers Can Clone It  
July 19, 2023  |  artificial intelligence

Generative artificial intelligence (AI) plays three notes: text, voice and video.  And with all the hype around text-based generative AI capabilities, it’s easy to forget...

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As Goldman Retreats From Retail, Consumer Loan Charge-Offs Hit 5.8%
As Goldman Retreats From Retail, Consumer Loan Charge-Offs Hit 5.8%
July 19, 2023  |  Earnings

Goldman Sachs’ retreat from Main Street banking continues — and the second quarter results showed the lingering impact. While Wall Street may be parsing the...

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