Bogus returns, promotion abuse and other customer service tricks are costing large retailers upwards of $90 billion. Plus, we have all the latest news from Amazon and Walmart, and Pinterest’s CEO is confident in the company’s ability to be a standalone company.
Data:
35K: Square footage of Amazon Fresh grocery store with Just Walk Out cashierless technology in Westmont, Ill.
16%: Share of a typical household’s annual spending comprised of healthcare.
200%: Jump in searches on Pinterest’s Shop tab by Generation Z users from 2020 to 2021.
444M: Number of Pinterest’s global monthly active users.
$89B: Potential cost of customer service policy abuse for retailers with more than $100 million in revenue.
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