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PYMNTS Intelligence®

Digital Transformation Research

Why Payments Innovators Say Simplicity Is Their New KPI

Complexity is a hallmark of business, especially when it comes to money movement. Funds flow between senders and receivers in the blink of an eye. When they move across borders and currencies, there are several touch points in the mix. Ten executives told PYMNTS why simplicity is a new key...

HTML | Inside the November 2024 Report

The Great Paper Escape: Transforming Accounts Payable for the Digital Age

Paper checks continue to dominate the accounts payable (AP) landscape — a costly reality when digital payments innovation pulses through every artery of commerce. AP departments across industries remain mired in paper-based, legacy payments that erode business relationships. Suppliers increasingly demand buyer partners that ensure frictionless, timely payments. For AP...

HTML | Inside the November 2024 Report

How 10 Payments Executives ‘Do’ Digital in the Post-Pandemic Age

More than four years ago, the great digital shift — already in motion — began to accelerate at warp speed. The pandemic forced us all indoors. We lived life online, making purchases, waiting out supply chain snarls, paying online and working from home. The world sheltered in place, with digital conduits the...

HTML | Inside the September 2024 Report

More in Digital Transformation

post thumbnail Earnings

Nike’s Mission to Return to Profitability: Reignite Its Legacy
post thumbnail artificial intelligence

OpenAI Launches ChatGPT Support for More Apple Desktop Apps
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CarMax Leverages Omnichannel Strategy to Drive Customer Experience
post thumbnail B2B Payments

This Week in B2B: New Year, New Back-Office Innovations
post thumbnail SMBs

Small Businesses Captured Outsized Gains From 2024’s Payments Innovations
post thumbnail Mastercard

Mastercard: New Use Cases Prep for ‘Total’ eCommerce Tokenization by 2030
post thumbnail Wearables

B2B Wearables: A New Tool for Businesses to Promote Workplace Wellness
post thumbnail Security & Fraud

QR Codes Are Everywhere — But Are They Safe for Payments?
post thumbnail Cryptocurrency

This Week in Web3: Bitcoin Price, Crypto Interest Hit All-Time Highs
post thumbnail Technology

ERP Innovations Are Rebooting the Back Office as Organizations Modernize
post thumbnail artificial intelligence

AI’s Progress Shows Signs of Both Breakthroughs and Barriers
post thumbnail Digital Payments

Beyond Borders: Pix’s Evolution From Domestic Powerhouse to International Player
post thumbnail artificial intelligence

From Translation to Creation, AI Reshapes Social Media Landscape
post thumbnail Retail

Toshiba Debuts Commerce Marketplace as Retailers Readjust
post thumbnail B2B Payments

Blockchain and AI: The Dynamic Duo Shaking Up Treasury Teams
post thumbnail Fraud Prevention

Visa: AI Helped Block 85% More Fraud on Cyber Monday
post thumbnail artificial intelligence

OpenAI’s Latest ChatGPT Upgrade Aims at Business Workflows
post thumbnail Partnerships

Trustly and Fitness Software Firm BRP Team on Open Banking 
post thumbnail Back-office

FIS: B2B Success Should Be Measured in Transformations, Not Transactions
post thumbnail Retail

Big Lots Exec Says Mobile and Digital Become On-Ramp for Bankruptcy Exit
post thumbnail artificial intelligence

AI Training Debate Raises Stakes for Digital Economy
post thumbnail Artificial Intelligence

Google Unveils Enterprise AI Platform With Search and Agents
post thumbnail Retail

ThredUp CTO Says Data Turns Secondhand Retail Into Top-Shelf Experience
post thumbnail Connected Economy

CE 100 Index Gives Up 2.2% as MongoDB and Adobe Slip on Earnings
post thumbnail Delivery

‘I Do’ Delivered: DoorDash’s Bridal Offering Shows eCommerce Knows No Limits
post thumbnail Payments Innovation

How Big Tech’s XR Push Could Redefine Both Payments and AI
post thumbnail Meta

Meta Says Foundation Model Gives Virtual Embodied Agents Human-Like Movements
post thumbnail Spend Management

Flexible Working Capital Solutions Top Holiday Wish List for B2B Firms
post thumbnail artificial intelligence

Microsoft’s AI Vision Eyes Online Shopping Carts
post thumbnail Retail

Amazon’s Quick Commerce and Drone Advances Ignite Delivery Race With Walmart
post thumbnail Retail

Costco CEO: Digital Sales Outpacing Overall Growth on ‘Tech Journey’
post thumbnail Wearables

Google Introduces Android Operating System for Extended Reality Devices
post thumbnail B2B Payments

Digital B2B Marketplaces Are Cutting Out Middlemen While Reshaping Procurement
post thumbnail Retail

Retail’s Digital Transformation: On-Demand Working Capital Powers Expansion
post thumbnail Earnings

GameStop Faces Declining Sales and Digital Transition Challenges
post thumbnail Earnings

Macy’s Strategy Shows Promise With Focus on Omnichannel Shoppers
post thumbnail Payments Innovation

Mapping the Money: Why Payments Innovation Starts With the Customer Journey
post thumbnail artificial intelligence

Google Cloud and Swift Partner on AI Model Training
post thumbnail Unattended Retail

Tech Provider Cantaloupe Debuts Vending Machine Alternative Smart Stores
post thumbnail Latin America

MercadoLibre and Nubank Get More Aggressive in LatAm Digital Banking Race
post thumbnail Acquisitions

MoneyLion Acquired by Gen Digital to Create Financial Security Ecosystem
post thumbnail Security & Fraud

How Data-Sharing Consortium Approaches Are Beating Back Bank Fraud
post thumbnail Technology

CES 2025: The Connected Economy Takes Center Stage With AI, Mobility and Wellness Tech
post thumbnail Banking

Reinventing Payments: Breaking Down Banking Infrastructure to Build a Composable Future
post thumbnail Investments

WaveForms Raises $40 Million for Voice AI Offering
post thumbnail Cross-border Payments

Banks Eye Stablecoins to Accelerate Cross-Border Innovation
post thumbnail Retail

Tech Takes the Reins: Digital Innovation Drives Holiday Cheer for Shoppers
post thumbnail Meta

Meta Releases Less Expensive AI Model Aimed at Open Source Developers
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Exclusive Clips

Nike’s Mission to Return to Profitability: Reignite Its Legacy

 December 19, 2024

OpenAI Launches ChatGPT Support for More Apple Desktop Apps

 December 19, 2024

CarMax Leverages Omnichannel Strategy to Drive Customer Experience

 December 19, 2024

PYMNTS DATA

Businesses at Risk: The High Cost of Manual AR Processes and What to Do About It

The speed of business today demands agility, yet outdated accounts receivable (AR) processes remain a stubborn bottleneck for many organizations. Increasingly, the complexity and volume of invoices threaten to overwhelm manual systems, leaving businesses even more vulnerable to inefficiencies and lost revenue. In the face of these challenges, AR automation...

HTML | Inside the August 2024 Report

Debit Cards In Digital Wallets Gaining Ground Across Sectors

As consumers leverage digital wallets in greater numbers, businesses across sectors must understand the latest trends to compete. One such trend is that debit cards have become the primary payment method digital wallet users ultimately leverage. This prevalence suggests that many users like digital wallets’ convenience but value the discipline...

HTML | Inside the August 2024 Report

GenAI and Voice Assistants: Adoption and Trust Across Generations

When they arrived on the scene, voice assistants seemed like sci-fi made real. Once hailed as revolutionary, they are now seeing a downshift in consumer enthusiasm. The share of U.S. consumers using voice assistants has sat at 60% this year. This ambivalence is evident across generations. Declining trust and satisfaction...

HTML | Inside the August 2024 Report

Using GenAI Strategically Is Riskier, but It Pays Off

Generative artificial intelligence (GenAI) holds immense potential for transforming how organizations deploy technology to improve operational efficiency and drive innovation. Still, many firms fail to fully leverage the technology’s capabilities. For example, half of surveyed chief marketing officers (CMOs) use GenAI for routine tasks like drafting emails and visualizing data....

HTML | Inside the July 2024 Report

Why More Restaurants Need to Bite Into Digital Transformation

Today’s restaurant customers crave the convenience of contactless payments, and opportunities abound to provide them. However, the comfort of conventional payment methods, coupled with the challenges of staffing shortages and broader macroeconomic factors, is impacting adoption rates, leaving some restaurants at risk of losing diners to more innovative competitors. Newer...

HTML | Inside the July 2024 Report

Automation or Information? Reducing Uncertainty in a Changing Business Landscape

According to PYMNTS Intelligence’s recent Certainty Report, one-third of middle-market companies in the United States operate in a highly uncertain environment. Uncertainty is problematic for businesses because it hinders their ability to make informed decisions, plan effectively and achieve their objectives. Uncertainty also involves risk, as firms may face unexpected...

HTML | Inside the July 2024 Report

How The World Does Digital: A Global Benchmark Of Consumer Digital Transformation

Eleven countries. Sixty thousand consumers that represent 800 million digital lives comprising 50% of the global GDP. “How The World Does Digital” is a landmark study that tracks digital transformation across 40 different activities showing how consumers work, live, pay, have fun, stay well and more. This report — delivered now for the third year by PYMNTS Intelligence — is an unparalleled snapshot of the digital innovation that is critical to understanding the evolution of the global digital landscape.

PDF | Inside the June 2024 Report

Core Strength: FIs Must Modernize to Meet the FinTech Challenge

Banks are increasingly aware of the competitive threat posed by digital-native FinTechs, which are quickly gaining market share with innovative digital offerings. Until 2024, only a minority of bankers saw this threat as significant, but that share rose to a majority this year, with 60% of bank executives now seeing...

HTML | Inside the May 2024 Report

Progress and Protection: Balancing Convenience and Security in Digital Banking

Digital transformation continues to fundamentally reshape the financial industry, promising unparalleled convenience through advancements such as artificial intelligence (AI), open banking and real-time payments. It also opens doors to both emerging and evolving types of fraud. Indeed, delivering the seamless, innovative digital banking experiences consumers demand is challenging enough, but...

HTML | Inside the May 2024 Report

Payments Executives Say These Nine Innovations Will Shape Q2 2024

Today’s operating landscape is dynamic, and at its center sits the immutable power of payments. The end of last year brought forth several macroeconomic uncertainties, from geopolitical risks to potential economic softening, but these anticipated challenges, and companies’ responses to them, have increasingly unfolded against a backdrop — and in...

HTML | Inside the May 2024 Report

What 23 Payments Executives Shared About Tomorrow’s Most Promising Innovations

Only experts and insiders can truly know what the next great payments innovations will be. That’s why PYMNTS sat down and asked nearly two dozen of them about the payment trends and themes that they, and their organizations, have been tracking to date, plus what exciting ecosystem transformations they’re looking...

HTML | Inside the November 2023 Report

Insuring Generation Next: Meeting the Digital Expectations of Younger Insurance Consumers

Generation Z and millennial consumers have complex needs when it comes to insurance purchasing, saying they prefer to buy online but still expect to obtain in-person advice from an insurance professional due to a lack of confidence in their knowledge. The latest “B2B and Digital Payments Tracker®,” a collaboration with American Express, examines how insurers must walk a fine line between digital agility and cultivating relationships to attract and retain a new generation of policyholders.

PDF | Inside the November 2023 Report

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