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Digital Transformation

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PYMNTS Intelligence®

Digital Transformation Research

How 10 Payments Executives ‘Do’ Digital in the Post-Pandemic Age

More than four years ago, the great digital shift — already in motion — began to accelerate at warp speed. The pandemic forced us all indoors. We lived life online, making purchases, waiting out supply chain snarls, paying online and working from home. The world sheltered in place, with digital conduits the...

HTML | Inside the September 2024 Report

Businesses at Risk: The High Cost of Manual AR Processes and What to Do About It

The speed of business today demands agility, yet outdated accounts receivable (AR) processes remain a stubborn bottleneck for many organizations. Increasingly, the complexity and volume of invoices threaten to overwhelm manual systems, leaving businesses even more vulnerable to inefficiencies and lost revenue. In the face of these challenges, AR automation...

HTML | Inside the August 2024 Report

Debit Cards In Digital Wallets Gaining Ground Across Sectors

As consumers leverage digital wallets in greater numbers, businesses across sectors must understand the latest trends to compete. One such trend is that debit cards have become the primary payment method digital wallet users ultimately leverage. This prevalence suggests that many users like digital wallets’ convenience but value the discipline...

HTML | Inside the August 2024 Report

More in Digital Transformation

post thumbnail Walmart

Walmart’s Growth Fueled by Expedited Deliveries and Resilient US Shoppers
post thumbnail Social Commerce

TikTok Allows Some Creators to Add Product Links to Posts
post thumbnail Payments Innovation

Thredd’s McCarthy on Winning in the Changing World of Issuer Processing
post thumbnail artificial intelligence

Perplexity Launches AI-Powered Shopping Assistant That Can Research and Purchase
post thumbnail Blockchain

Digital Wallets Help Drive Widespread Adoption of Network Tokens
post thumbnail Blockchain

Goldman Sachs to Separate Blockchain-Based Platform From Digital Assets Business
post thumbnail Retail

Catalog Sales Explore the Shift Toward Digital and the Power of Physical
post thumbnail Meta

Meta Launches AI-Powered Ray-Bans for Users in Europe
post thumbnail Connected Economy

Straight Outta Stealth: Connyct Builds Social Media for the Next Generation
post thumbnail VISA

CFOs and Treasurers Rethink ROI on Cash and Working Capital Strategies
post thumbnail Connected Economy

Shopify’s Surge Can’t Keep CE 100 Index From Slipping 1.5%
post thumbnail Mobile Wallets

Samsung and Audi to Begin Rollout of Digital Key Functionality
post thumbnail Retail

From Sneaker Obsession to D2C Success: How Richard Brown Built Proof Culture
post thumbnail artificial intelligence

OpenAI Readies ‘Operator’ Agent With eCommerce
post thumbnail News

The Mantra This Week in B2B: Integrate, Automate and Secure
post thumbnail Amazon

Amazon’s Pay-Per-Visit Health Plan Adds Health and Beauty Services
post thumbnail artificial intelligence

Google Rolls Out Gemini AI Offerings for the iPhone
post thumbnail artificial intelligence

Apple’s AI-Powered Smart Home Hub May Be Able to Order Groceries
post thumbnail Payments Innovation

MoneyLion CEO: Checkout Extends Our Evolution From Neobank to Financial Services Marketplace
post thumbnail Blockchain

Huma Expands Payment Financing Reach With Launch on Solana
post thumbnail artificial intelligence

No Coding Required: AI Prompts Create Custom Software
post thumbnail Amazon Commerce

Amazon Launches $20-or-Less Discount Store ‘Amazon Haul’
post thumbnail Mastercard

Mastercard to Shift to Tokenization and Biometric Authentication by 2030
post thumbnail Cybersecurity

Grocery Giant Ahold Delhaize’s Cyber Incident Signals Wider Digital Achilles’ Heel
post thumbnail Digital Banking

Banks Target Account Opening Tech to Avoid Deposit Drift’s ‘Death by 1,000 Cuts’
post thumbnail SMBs

Panel: Small Businesses Want Control, Automation Gives It to Them
post thumbnail Insurance

Innovation Powers Disaster Recovery as Insurers Move Claims and Payout Digital
post thumbnail Artificial Intelligence

AI Takes Over Taste Testing and Restaurant Analytics
post thumbnail Real-Time Payments

RTP Network Begins November With Record 1.46 Million Instant Payment Transactions
post thumbnail Digital Payments

FIS and Oracle Team to Digitize Utility Bill Payments
post thumbnail SMBs

One-Third of SMBs Still Don’t Get a Choice in How They’re Paid
post thumbnail Payment Methods

Mastercard and Tap Payments to Launch Click to Pay With Payment Passkey
post thumbnail B2B Payments

Mastercard Debuts Platform to Help Small Businesses Consolidate Digital Tools
post thumbnail VISA

Visa Redefines Small Business as Millions of Global Creators Gain Access to Capital and Financial Tools
post thumbnail Payments Innovation

Panel: AWS and FIS Debate Treasury Management’s Digital Makeover With Cloud-Based Payments
post thumbnail ResTech

Eat, Tap, Go: How Pay-at-the-Table Tech Is Transforming Restaurants
post thumbnail Cybersecurity

Ahold Delhaize Reports Breach at Pharmacy and eCommerce
post thumbnail Meta

Meta Testing Experiential Retail to Sell Ray-Ban Smart Glasses
post thumbnail artificial intelligence

AI Explained: Inside the Datasets Teaching Today’s AI Systems
post thumbnail Mobile Wallets

CEO Interview: Pay-as-You-Go Options Help LatAm Consumers Battle ‘Prepaid Fatigue’
post thumbnail Connected Economy

Sezzle Doubles After Earnings and Leads CE 100 Index 6.3% Higher
post thumbnail eCommerce

The Rise of Social Commerce: How Brands Are Shaping the Future of Online Shopping
post thumbnail Voice Activation

Voice AI Orders Go Mainstream With QSRs Leading the Way
post thumbnail Payment Methods

Clearing Up Pay-by-Bank Confusion Requires Education and Incentives
post thumbnail Restaurant innovation

McDonald’s Says Geofencing Technology Helps Boost Customer Satisfaction
post thumbnail Earnings

Volatile FinTech Stocks Highlight Promise, Perils of Financial Services’ Digital Makeover
post thumbnail artificial intelligence

Anthropic’s AI Upgrade Raises Price-Performance Questions
post thumbnail Earnings

Toast Says Payments, Lending Are Digital Recipe for Retention
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Exclusive Clips

Walmart’s Growth Fueled by Expedited Deliveries and Resilient US Shoppers

 November 19, 2024

TikTok Allows Some Creators to Add Product Links to Posts

 November 19, 2024

Thredd’s McCarthy on Winning in the Changing World of Issuer Processing

 November 19, 2024

PYMNTS DATA

GenAI and Voice Assistants: Adoption and Trust Across Generations

When they arrived on the scene, voice assistants seemed like sci-fi made real. Once hailed as revolutionary, they are now seeing a downshift in consumer enthusiasm. The share of U.S. consumers using voice assistants has sat at 60% this year. This ambivalence is evident across generations. Declining trust and satisfaction...

HTML | Inside the August 2024 Report

Using GenAI Strategically Is Riskier, but It Pays Off

Generative artificial intelligence (GenAI) holds immense potential for transforming how organizations deploy technology to improve operational efficiency and drive innovation. Still, many firms fail to fully leverage the technology’s capabilities. For example, half of surveyed chief marketing officers (CMOs) use GenAI for routine tasks like drafting emails and visualizing data....

HTML | Inside the July 2024 Report

Why More Restaurants Need to Bite Into Digital Transformation

Today’s restaurant customers crave the convenience of contactless payments, and opportunities abound to provide them. However, the comfort of conventional payment methods, coupled with the challenges of staffing shortages and broader macroeconomic factors, is impacting adoption rates, leaving some restaurants at risk of losing diners to more innovative competitors. Newer...

HTML | Inside the July 2024 Report

Automation or Information? Reducing Uncertainty in a Changing Business Landscape

According to PYMNTS Intelligence’s recent Certainty Report, one-third of middle-market companies in the United States operate in a highly uncertain environment. Uncertainty is problematic for businesses because it hinders their ability to make informed decisions, plan effectively and achieve their objectives. Uncertainty also involves risk, as firms may face unexpected...

HTML | Inside the July 2024 Report

How The World Does Digital: A Global Benchmark Of Consumer Digital Transformation

Eleven countries. Sixty thousand consumers that represent 800 million digital lives comprising 50% of the global GDP. “How The World Does Digital” is a landmark study that tracks digital transformation across 40 different activities showing how consumers work, live, pay, have fun, stay well and more. This report — delivered now for the third year by PYMNTS Intelligence — is an unparalleled snapshot of the digital innovation that is critical to understanding the evolution of the global digital landscape.

PDF | Inside the June 2024 Report

Core Strength: FIs Must Modernize to Meet the FinTech Challenge

Banks are increasingly aware of the competitive threat posed by digital-native FinTechs, which are quickly gaining market share with innovative digital offerings. Until 2024, only a minority of bankers saw this threat as significant, but that share rose to a majority this year, with 60% of bank executives now seeing...

HTML | Inside the May 2024 Report

Progress and Protection: Balancing Convenience and Security in Digital Banking

Digital transformation continues to fundamentally reshape the financial industry, promising unparalleled convenience through advancements such as artificial intelligence (AI), open banking and real-time payments. It also opens doors to both emerging and evolving types of fraud. Indeed, delivering the seamless, innovative digital banking experiences consumers demand is challenging enough, but...

HTML | Inside the May 2024 Report

Payments Executives Say These Nine Innovations Will Shape Q2 2024

Today’s operating landscape is dynamic, and at its center sits the immutable power of payments. The end of last year brought forth several macroeconomic uncertainties, from geopolitical risks to potential economic softening, but these anticipated challenges, and companies’ responses to them, have increasingly unfolded against a backdrop — and in...

HTML | Inside the May 2024 Report

What 23 Payments Executives Shared About Tomorrow’s Most Promising Innovations

Only experts and insiders can truly know what the next great payments innovations will be. That’s why PYMNTS sat down and asked nearly two dozen of them about the payment trends and themes that they, and their organizations, have been tracking to date, plus what exciting ecosystem transformations they’re looking...

HTML | Inside the November 2023 Report

Insuring Generation Next: Meeting the Digital Expectations of Younger Insurance Consumers

Generation Z and millennial consumers have complex needs when it comes to insurance purchasing, saying they prefer to buy online but still expect to obtain in-person advice from an insurance professional due to a lack of confidence in their knowledge. The latest “B2B and Digital Payments Tracker®,” a collaboration with American Express, examines how insurers must walk a fine line between digital agility and cultivating relationships to attract and retain a new generation of policyholders.

PDF | Inside the November 2023 Report

Taste Trumps Restaurant Convenience for 70% of Travelers

Approximately 138 million United States adults travel annually. As every traveler knows, life on the road can deviate wildly from the everyday. Perhaps nowhere is the difference more palpable than when it comes to finding something to eat. During their trips, U.S. consumers dine out at a restaurant 20% more...

HTML | Inside the November 2023 Report

Consumers Know What AI Is — Not How It’s Integrated Into Their Daily Lives

Artificial intelligence (AI) is already integral across many businesses and industries, but consumers are not as clear on the role AI plays — or should play — in their lives and jobs. The most recent PYMNTS Intelligence study finds that men and high-income earners are more likely to say they...

HTML | Inside the September 2023 Report

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