Call Center Commerce

How Delta’s Customer Service Is Riding An AI Tailwind The “Call Center Commerce Tracker®” offers monthly coverage of the most recent call center commerce news and trends. It also includes a provider directory highlighting the ecosystem’s key players.
Inside the July Tracker
  • Recent headlines from around the space, including why providers like Verizon are turning to AI to better meet customers’ needs
  • An interview with Tori Forbes-Roberts, vice president of reservation sales and customer care for Delta Airlines, on how it is enhancing customer service capabilities through AI and Apple Business Chat
  • A provider directory featuring the space’s top players, including three additions

Call Center Commerce

Call Center Commerce
Call Center Commerce
Call Center Commerce