Report: Contactless Cards, Digital Wallets Keep Credit Union Members From Defecting To FinTechs

Credit Union Tracker® - June 2021

Credit union (CU) members have a loud and clear message for their CUs: They want contactless tools — and they want them now. In the “Credit Union Tracker,” a collaboration with PSCU, Alliant Credit Union’s Sumeet Grover talks about how adding support for mobile wallets and contactless debit cards has helped the CU keep members from defecting to FinTechs and other digital-focused competitors.

Inside The June Tracker
  • An interview with Sumeet Grover, chief digital officer of Alliant Credit Union, on how the credit union heeded members’ calls to go contactless and provide other digital innovations
  • Recent headlines from the space, including how CUs are meeting SMBs’ needs with omnichannel solutions and integrated payment solutions and how some credit unions are partnering with FinTechs to develop contactless solutions for their members
  • A Deep Dive examining the gap between credit unions’ perceptions of members’ interest in contactless payments versus their actual interest and how CUs can rectify the issue

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