What Customers Demand From Their QSR Ordering Experiences

Leveraging Technology Is Crucial For Meeting Restaurant Industry Challenges

Thousands of restaurants adopted mobile ordering during the pandemic, and now must go above and beyond to stand out from the competition. In this month’s “Restaurant Digitization Tracker®,” a collaboration with LS Retail, PYMNTS spoke with Karl Goodhew, chief technology officer at BurgerFi, about why data analysis is required to meet customers’ evolving demands.

Inside the November Tracker
  • Karl Goodhew, chief technology officer at BurgerFi, discusses the technologies required to meet customers’ demands.
  • Restaurants that weathered the pandemic leaned into online ordering, curbside pickup and delivery services, and adopted restaurant management software to survive.
  • Increasing revenue despite staffing and supply chain challenges will require adopting new ordering, payment and automation technology.

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