Minimizing Subscription Churn Through Improved Customer Experience

Subscriptions Play Dual Role for Primary Healthcare Providers  In this month’s “Subscription Commerce Tracker®,” a collaboration with Vindicia, Sunil Vasisht, COO of Meridian Springs Primary Care, tells PYMNTS how they used healthcare subscriptions to grow their top line while improving the patient experience.
Inside the November Tracker
  • Sunil Vasisht, chief operating officer at Meridian Springs Primary Care, tells PYMNTS how the practice’s subscription model enables exemplary care and patient retention.
  • As the cost of living goes up, consumers are abandoning subscriptions. One poor experience with a brand — or a better experience with a competitor — can cause them to flee.
  • Consumers’ difficulty in managing subscriptions can prompt them to cut the cord, but better payment options and personalization can keep them engaged — even through economic adversity.

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