2022 Global Digital Shopping Playbook news and trends

Merchants’ Digital Shopping Features Losing Fight Against Friction in Mexico
Shopping // August 22, 2022

Smartphones are front and center of the retail conversation in Mexico. Local shoppers use their phones at nearly every point throughout their in-store and online retail journeys, not just to pay at the point of sale, but also to locate items in-store, track their eCommerce...

New Data: Mobile Shopping Still Underutilized by UK Consumers Despite Merchant Efforts
Shopping // August 03, 2022

United Kingdom shoppers have yet to fully realize the power of the smartphone, as brick-and-mortar shoppers in the country use smartphones 16% less than consumers in other countries to enhance their in-store shopping experiences. Nevertheless, those smartphones just might be the key to helping U.K....

Two-Thirds of Brazilians Used Smartphones During Last Retail Purchase
Shopping // June 16, 2022

Smartphones are — and have long been — the driving force of the Brazilian eCommerce market. More than half of all Brazilian shoppers used their smartphones to make their most recent retail purchases, in fact, and no two of them used those smartphones in the...

Click-and-Collect Sparks In-Store Sales In Australia
Shopping // May 25, 2022

In-store and curbside pickup — also known as “click-and-collect” options — are helping Australian merchants boost their bottom lines. Not only did roughly three in 10 Australian eCommerce shoppers use click-and-collect for their most recent purchase, but four in 10 of those click-and-collect shoppers wound...

Interviews & Exclusives
UAE Merchants Adapt Shopping Experiences to Consumer Mobile Preferences

September 28, 2022
The United Arab Emirates (UAE) is home to a young, vibrant and mobile-first eCommerce market. Local shoppers use their smartphones throughout nearly every part of their shopping journeys, in greater numbers than seen in Australia, Brazil, Mexico, the United Kingdom or the United States. In total, nearly 70% of all local shoppers used their phones […]

Two-Thirds of Brazilians Used Smartphones During Last Retail Purchase

June 16, 2022
Smartphones are — and have long been — the driving force of the Brazilian eCommerce market. More than half of all Brazilian shoppers used their smartphones to make their most...

New Study Shows Digital Pickup And Delivery Features No Longer Optional For US Merchants

April 13, 2022
In-store and curbside pickup has taken off in the United States, where eCommerce shoppers pick up their online orders four times as much as consumers in Australia, Brazil, Mexico, the...