2023 Global Digital Shopping Index news and trends

The Most Satisfied Shoppers Are Found in the UAE — How Other Countries Can Catch...
eCommerce // July 31, 2023

Consumers worldwide are increasingly using digital features to enhance their shopping journeys, but few markets have adopted digital as quickly as the United Arab Emirates. PYMNTS’ research finds that 94% of the UAE’s 3.1 million adult shoppers used at least one digital shopping feature during...

Cash Use Down 23% in Mexico, Cards Fill the Gap
Merchant Innovation // June 20, 2023

Shoppers in Mexico strongly prefer shopping in-store to shopping online. Seventy-one percent of local shoppers reported making their most recent retail purchase in a brick-and-mortar store — far more than consumers in other countries. However, this choice does not mean local shoppers eschew digital shopping...

PIX, Pickup and Apps: The New Face of Retail Shopping in Brazil
eCommerce // June 02, 2023

PIX. Mercado Pago. Pickup. Apps. Data protection. These are a few of the digital shopping trends and payment options that are key to winning customers in Brazil — one of the world’s largest economies and one that is rapidly digitizing. As Brazil’s shoppers continue to...

Women and Millennials Lead UK’s Digital Shopping Transformation
Merchant Innovation // April 14, 2023

Digital features are crucial to winning over the United Kingdom’s tech-savvy shoppers — and merchants know it. We find that U.K. merchants go out of their way to provide customers with various digital shopping options, including click-and-collect, buy now, pay later (BNPL) options and even...

Interviews & Exclusives
India Writes the Playbook for Mobile Payments Innovation

August 18, 2023
Payments innovation and digital-first shopping in India is a success story 15 years in the making. Its success can serve as a global playbook for creating an inclusive payments, commerce and financial services culture using mobile technology. The demonetization of cash began in 2016 and accelerated with the launch of the Unified Payments Interface (UPI), […]

The Most Satisfied Shoppers Are Found in the UAE — How Other Countries Can Catch...

July 31, 2023
Consumers worldwide are increasingly using digital features to enhance their shopping journeys, but few markets have adopted digital as quickly as the United Arab Emirates. PYMNTS’ research finds that 94%...

PIX, Pickup and Apps: The New Face of Retail Shopping in Brazil

June 02, 2023
PIX. Mercado Pago. Pickup. Apps. Data protection. These are a few of the digital shopping trends and payment options that are key to winning customers in Brazil — one of...

SMBs Are 32% Less Likely Than Larger Rivals to Support Mobile Shoppers

March 30, 2023
Small and medium-sized businesses (SMBs) have somewhat of a reputation for being brick-and-mortar centric, but the truth is that many of their customers shop online, and they do so increasingly...