Gone are the days of mom-and-pop stores where the owner behind the counter knew what the customer wanted before he or she even spoke. Rather than having one-on-one relationships with regular customers at standard brick-and-mortar locations, eCommerce has globally widened the sales interaction. With the...
Robots are coming for your job! Run! As more chatbots enter the enterprise arena, as well as the retail industry, for customer service needs, this concept has morphed from fantasy into reality. Artificial intelligence (AI) has helped to swing the pendulum in favor of chatbots,...
The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. As we’ve reported in the past, places like Sephora have installed various tablets with embedded augmented...
