As quick-service restaurants (QSRs) rush to automate, their full-service restaurant (FSR) counterparts are forced to take a more nuanced view of innovation. While labor challenges demand some adoption of new technologies to make them run more efficiently, these restaurants are called upon to find the...
A third of consumers refuse to order from a restaurant that rates less than four stars on online review websites. Too often, unfortunately, reviews listed on social media platforms are fraudulent, discouraging customers at no fault of the restaurants themselves. In this month’s Mobile Order-Ahead...
The COVID-19 pandemic has throttled restaurants’ revenues as social distancing protocols, stay-at-home orders and dine-in bans have forced eateries to rely solely on pickup and delivery to stay in business. Many states have begun to relax their social distancing orders and allow restaurants to resume...
January 15, 2024
Last year, the National Retail Federation’s annual show put the spotlight on the return of physical retail and AI. This year, it’s all about checking out how these innovations are hitting the sales floor and making a real impact. “It’s our Super Bowl,” said Eric Olson, vice president of education at NRF, who spoke on […]
