Consumer expectations around shopping are changing, with higher demand for personalized, artificial intelligence (AI)-driven experiences that offer convenience, customization and efficiency. A PYMNTS Intelligence report, “Getting to Know You: How AI Is Shaping the Future of Shopping,” explores how retailers are responding by integrating AI...
As the holiday shopping season approaches, retailers are rolling out early sales strategies to capture consumer spending against a backdrop of economic uncertainty. With inflation concerns and fluctuating consumer confidence influencing purchasing behaviors, holiday shoppers are adopting a more frugal approach this year, with 33%...
In the wake of the savings events rush of the summer, with seemingly every large merchant announcing some major discounting push, consumers are growing accustomed to shifting their spending toward predictable sales moments. Key retailers including Best Buy and Target have been noting this trend...
For Best Buy CEO Corie Barry, elevating the customer experience is paramount. Despite recent challenges in the home theater, gaming and appliances categories, Barry is steering the company toward a more personalized and engaging shopping journey. “We are focused on sharpening our customer experiences,” Barry said...
November 07, 2024
Consumer expectations around shopping are changing, with higher demand for personalized, artificial intelligence (AI)-driven experiences that offer convenience, customization and efficiency. A PYMNTS Intelligence report, “Getting to Know You: How AI Is Shaping the Future of Shopping,” explores how retailers are responding by integrating AI into every stage of the customer journey, from personalized recommendations […]
October 02, 2024
As the holiday shopping season approaches, retailers are rolling out early sales strategies to capture consumer spending against a backdrop of economic uncertainty. With inflation concerns and fluctuating consumer confidence...
September 03, 2024
In the wake of the savings events rush of the summer, with seemingly every large merchant announcing some major discounting push, consumers are growing accustomed to shifting their spending toward...
November 28, 2023
Whether a retailer rang up a sales symphony or lagged behind this quarter, they all evaluated a common make-or-break factor: the significance of delivering value to the customer. And if...
April 25, 2024
Best Buy has launched a retail media partnership with consumer technology publication CNET. The collaboration is designed to help brands reach larger audiences of “high intent” shoppers at a time when many consumers are demanding digital integration in their in-store journey, according to a Thursday (April 25) press release. Through the partnership, customers will see “curated content and […]
April 09, 2024
Best Buy teamed with Google and Accenture on new artificial intelligence-powered offerings for customers. The electronics retailer will begin letting customers get help from an AI-powered virtual assistant, which can help them troubleshoot product issues;...
March 13, 2024
Petco CEO, Chairman and board member Ron Coughlin stepped down from those roles Wednesday (March 13) and was succeeded by Interim CEO R. Michael (Mike) Mohan. Coughlin will support the...
March 08, 2024
Oura has begun selling its smart rings on Amazon. The company is offering its Oura Ring Horizon and Oura Ring Heritage, as well as the Oura Ring Sizing Kit, in...
