Booking Holdings news and trends

Big Tech Fraud Prevention Tactics Catch Notice of EU
Big Tech // September 23, 2025

European regulators are reportedly preparing to examine Apple, Google and Microsoft’s financial fraud protections. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Travel Platforms Embrace AI to Avoid Being Replaced by AI
Travel Payments // September 09, 2025

Online booking giants are reportedly taking steps to counter the encroachment of AI agents. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Booking Holdings Settles Texas Lawsuit Alleging It Obscured Mandatory Fees
Legal // August 19, 2025

Texas Attorney General Ken Paxton secured a $9.5 million settlement with Booking Holdings to resolve a lawsuit in which Paxton alleged that the online travel agency engaged in deceptive “junk fee” practices. Get the Full Story Complete the form to unlock this article and enjoy...

Booking CEO Glenn Fogel Says Airport Infrastructure Can Reverse Tourism Decline
Travel Payments // August 08, 2025

Booking Holdings CEO Glenn Fogel reportedly said that the United States needs to invest in passport and immigration booths at airports to help reverse a decline in foreign tourists. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Interviews & Exclusives
Travel Platforms Reroute Strategies to Elevate Customer Engagement

August 16, 2024
As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to […]

Service Sector Slows: Sign of the Times as Consumers Shift Spending?

November 03, 2023
The latest ISM Services PMI reading came in at 51.8 in October, down from a 53.6 reading in September. Get the Full Story Complete the form to unlock this article...

Consumers See Summer Travel as Essential but Look for Bargains

May 22, 2023
Despite earnings losses, carriers predict soaring demand as the United States enters the summer travel season. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

CE 100 Index Notches 2.7% Gain as eCommerce Platforms Surge

January 09, 2023
One week in, and the CE 100 Index has already gained some ground, up 2.7%. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Quick Reads
AI Cuts Booking Holdings Customer Service Costs 10% as Volumes Rise

February 18, 2026
Generative artificial intelligence enabled Booking Holdings to reduce its customer service costs year over year, even as the company handled 10% more bookings, Booking Holdings Chief Financial Officer Ewout Steenbergen said Wednesday (Feb. 18). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — […]

Big Tech Fraud Prevention Tactics Catch Notice of EU

September 23, 2025
European regulators are reportedly preparing to examine Apple, Google and Microsoft’s financial fraud protections. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Travel Platforms Embrace AI to Avoid Being Replaced by AI

September 09, 2025
Online booking giants are reportedly taking steps to counter the encroachment of AI agents. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Booking Holdings Settles Texas Lawsuit Alleging It Obscured Mandatory Fees

August 19, 2025
Texas Attorney General Ken Paxton secured a $9.5 million settlement with Booking Holdings to resolve a lawsuit in which Paxton alleged that the online travel agency engaged in deceptive “junk...