Bopis news and trends

59% of UK Consumers Still Prefer to Buy Groceries In-Store
Retail // May 13, 2024

Adopting Click-and-Mortar™ shopping allows consumers to leverage the best of both online and in-person features to maximize their buying experience. For instance, a shopper might use digital features like price matching and promo codes to get the best deal, finalize their purchase, and make an...

Walmart Grows Omnichannel Capabilities for Shoppers ‘Seeking Convenience’
Retail // April 26, 2024

Walmart has been expanding its omnichannel capabilities across its three segments: Walmart U.S., Walmart International and Sam’s Club. The company’s people and technology are dedicated to giving customers the opportunity to shop in both retail stores and through eCommerce so they can access what they...

As Delivery Fees Pick Up, Primark, Joann Enhance BOPIS Offering 
Retail // September 12, 2023

Today, consumers crave the ability to maximize their precious free moments, and convenience in shopping is the key to achieving this. Not only does convenience spare them the laborious effort associated with traditional shopping — navigating bustling stores, hunting for items, enduring lengthy checkout lines,...

Walmart: Weekly Active Digital Users Grow 20%
Earnings // August 17, 2023

Walmart’s second quarter fiscal year 2024 results show a continued trend in strong spending on groceries — and a widening embrace of digital channels by consumers to get the daily shopping done, including across third-party marketplace offerings.  Materials released by the company alongside earnings on Thursday...

Interviews & Exclusives
Rush Hour Retail: How Geolocation Impacts Customer Experience During the Holidays

November 25, 2024
The holiday shopping season is retailers’ peak period. “Holiday shopping puts tremendous pressure on eCommerce platforms,” Radar CEO and Co-founder Nick Patrick told PYMNTS. In the chaotic countdown to the holidays, it’s not just Santa’s sleigh that needs to run on time. Customers are armed with wish lists, demanding schedules and a relentless drive for […]

Consumers Pivot to Online Pickup as Delivery Fees Rise

August 16, 2023
At the end of the day, consumers love conveniences that can make their lives incrementally easier, whether it’s the control and speed of self-checkout or the cut-down cooking times of...

BOPIS and Wearables Now Permanent Part of Consumer Everyday Routine

June 29, 2023
Although the emergency has been officially over since May, these habits persist.  Before the pandemic hit and lockdowns swept the globe, certain consumer preferences that are now facets of everyday...

UK Retailers Ride eCommerce Delivery Wave With Faster, Eco-Conscious Commitments

May 29, 2023
British eCommerce shoppers still show a much stronger preference for at-home delivery, as local demand for curbside and in-store pickup options — or “click and collect” — in the U.K. remains...

Quick Reads
Walmart Grows Omnichannel Capabilities for Shoppers ‘Seeking Convenience’

April 26, 2024
Walmart has been expanding its omnichannel capabilities across its three segments: Walmart U.S., Walmart International and Sam’s Club. The company’s people and technology are dedicated to giving customers the opportunity to shop in both retail stores and through eCommerce so they can access what they need “anytime and anywhere,” the retailer said in its annual […]

Omnichannel Offerings Boost In-Store Visits by Beauty and Wellness Shoppers

March 13, 2023
Omnichannel shoppers in the beauty and wellness space are volume shoppers. So said Ulta Beauty CEO Dave Kimbell when explaining the record sales of $10 billion the cosmetics and skincare retailer racked...

Walmart App Lets Customers Shop Via Text

December 15, 2022
A new Walmart app feature lets customers fulfill orders by texting the grocery giant. Unveiled Wednesday (Dec. 14), Walmart’s Text to Shop service is rolling out as retailers look to...

Social Commerce Platform TalkShopLive Offers In-Store Pickup at BestBuy

December 12, 2022
Live commerce platform TalkShopLive is joining the ranks of digital retailers offering in-store pickup. The program — set to launch Monday (Dec. 12) night — is happening via a partnership...