Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the same time, experts say that fraudsters will be busy this holiday season, and will be particularly active on online marketplaces. And companies...
EMV has done wonders to stop fraud via cards at the physical point of sale. The bad guys have moved off the premises and onto the web in due course, which means separating the good transactions from the ill-intentioned ones has gotten a whole lot...
By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a helping human hand is needed. Yet friction abounds where 70 percent of call centers require consumers to read off the...
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had yet to hear any holiday horror stories from retail clients or read any online, but...
June 19, 2018
EMV has done wonders to stop fraud via cards at the physical point of sale. The bad guys have moved off the premises and onto the web in due course, which means separating the good transactions from the ill-intentioned ones has gotten a whole lot harder. Featurespace Chief Commercial Officer Matt Mills says in the latest Data Drivers that real-time machine learning can take guesswork out of the equation.
March 06, 2018
By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a helping human hand is needed. ...
December 22, 2017
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had...
August 15, 2017
Hold the phone. Hold on. Recognize that phone number? It’s yours. But it’s not you. And someone’s using that number to do some bad stuff. Welcome to the world of...
October 20, 2023
Amazon and Microsoft have joined forces to protect consumers from impersonation scams, marking the first time these industry leaders have collaborated to combat tech support fraud. Recently, Amazon, Microsoft, and the Central Bureau of Investigation (CBI) in India took action against perpetrators of technology support fraud, according to an Amazon blog post on Thursday (Oct. […]
December 22, 2017
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had...
March 08, 2017
Credit union service provider PSCU recently announced a proactive partnership to fight against call center fraud — the act of a criminal impersonating a consumer or consumers via phone channels...
