As the payments change, businesses are confronted with a need to refine their dispute resolution strategies to mitigate the impact of chargebacks. With the costs and prevalence of chargebacks on the rise, a PYMNTS Intelligence report, “Recovering Revenue: A Merchant’s Guide to Automated Chargeback Management,”...
The opportunities have never been greater, and the challenges more challenging, for America’s small businesses. And with the news that small and-medium-sized businesses (SMBs) could be facing up to a 40% jump in “friendly fraud” and “first-party fraud” — meaning card chargebacks and disputes by...
Shoppers are reportedly getting increasingly comfortable disputing credit card charges. That’s because consumers have discovered how easy it is to do so, the Wall Street Journal (WSJ) reported Wednesday (June 19). Consumers disputed around 105 million charges with U.S. card issuers last year, the report...
Mastercard and Salesforce have announced an integration designed to reduce purchase disputes and chargebacks. “Disputes and chargebacks, where a consumer notices a transaction they don’t recognise and requests a chargeback from their bank, represent a significant challenge to the entire payments industry,” the companies said in a news release...
October 23, 2024
Unexpected charges are a reality that 30% of consumers experienced in just the last 12 months. These charges could include either outright fraud or some level of ambiguity. For example, a cardholder may not recognize the charge amount or merchant. Providing clarity on such credit card charges can prevent charge disputes from happening. Cardholders […]
October 16, 2024
As the payments change, businesses are confronted with a need to refine their dispute resolution strategies to mitigate the impact of chargebacks. With the costs and prevalence of chargebacks on...
March 14, 2024
Chargebacks have long been a thorny issue for merchants. And as transactions become increasingly digitized, chargebacks have in turn become more prevalent. They not only represent a loss of revenue...
August 09, 2023
The embrace of omnichannel commerce as the pandemic recedes has brought a “new normal” for merchants, Adam Gunther, senior vice president and chief product officer at Kount, an Equifax Company,...
June 19, 2024
Shoppers are reportedly getting increasingly comfortable disputing credit card charges. That’s because consumers have discovered how easy it is to do so, the Wall Street Journal (WSJ) reported Wednesday (June 19). Consumers disputed around 105 million charges with U.S. card issuers last year, the report said, worth an estimated $11 billion. That’s up from $7.2 […]
May 16, 2024
Mastercard and Salesforce have announced an integration designed to reduce purchase disputes and chargebacks. “Disputes and chargebacks, where a consumer notices a transaction they don’t recognise and requests a chargeback from their bank,...
March 26, 2024
Mastercard and Worldpay are teaming to help merchants settle transaction disputes faster and reduce chargebacks. Chargebacks — refund requests sparked by customers disputing transactions — are a growing issue, Mastercard said in a Tuesday...
November 07, 2023
The Federal Trade Commission (FTC) and “chargeback mitigation” company Chargebacks911 have reached a settlement to prevent the company from engaging in deceptive practices. The settlement also prohibits the company and its owners from working...
