Meta will be integrating WhatsApp with Salesforce to help businesses add ways to chat with customers, a WhatsApp blog said Tuesday (Sept. 20). This will let them add more options to talk and manage communication directly from Salesforce’s platform. WhatsApp says its goal is to...
Facebook’s Slack-like worker communication app, Workplace, has just announced a slew of new features along with a milestone – it recently hit three million paying users. As reported, the service, which costs $1.50 a month for every front-line worker and goes up to levels of...
Groupon has acquired an AI-driven voice and text messaging tool called Presence AI, according to a press release. The tool is meant to enhance a customer’s ability to communicate with a merchant. A study by eMarketer shows that most people, especially millennials, prefer to chat...
Facebook has been hit with another security issue — this time involving its Messenger Kids app. The Verge reported that the social media giant has been shutting down group chats and alerting users of the app for the past week. The alert reads: “Hi [PARENT],...
June 17, 2019
You know the old adage: a customer who has a bad experience with customer service does not need to be motivated to communicate with others about it. Quite to the contrary, that customer will be sure to tell as many people as they can get to listen to them on the subject. It is why […]
February 27, 2019
Given its reach into literally every corner of the globe, it is not much of an exaggeration to say that we are living in the era of chat. Some 5.8...
September 20, 2022
Meta will be integrating WhatsApp with Salesforce to help businesses add ways to chat with customers, a WhatsApp blog said Tuesday (Sept. 20). This will let them add more options to talk and manage communication directly from Salesforce’s platform. WhatsApp says its goal is to add “faster, richer” interactions and make it easier for businesses […]
October 08, 2019
Facebook’s Slack-like worker communication app, Workplace, has just announced a slew of new features along with a milestone – it recently hit three million paying users. As reported, the service,...
August 08, 2019
Groupon has acquired an AI-driven voice and text messaging tool called Presence AI, according to a press release. The tool is meant to enhance a customer’s ability to communicate with...
July 23, 2019
Facebook has been hit with another security issue — this time involving its Messenger Kids app. The Verge reported that the social media giant has been shutting down group chats...
