Chatbots news and trends

AI Shopping Bots Race to Fill Online Carts
Artificial Intelligence // December 13, 2024

Silicon Valley is unleashing artificial intelligence agents that can surf online stores, swipe digital credit cards and buy goods without a human lifting a finger — forcing eCommerce players to grapple with a future where the shoppers aren’t people. Tech heavyweights and startups are racing...

When Your AI Helper Has a Mind of Its Own 
artificial intelligence // December 12, 2024

A top artificial intelligence assistant recently defied attempts to shut it down during safety testing, raising questions about whether businesses can genuinely control the technology they’re rushing to adopt. Growing numbers of companies are turning to AI chatbots to handle everything from customer service calls...

AI Opens Gold Rush in Niche Business Software Markets
Artificial Intelligence // December 12, 2024

Silicon Valley investors are seeing a wave of opportunities in specialized software for laundromats, chiropractors and other previously overlooked industries as artificial intelligence improves profit potential. The shift comes as AI technology allows software companies to expand from basic business management tools into handling sales,...

OpenAI Debuts $200-Per-Month ChatGPT Pro Plan
artificial intelligence // December 05, 2024

OpenAI has debuted a “research grade” version of its main artificial intelligence (AI) model. “As AI becomes more advanced, it will solve increasingly complex and critical problems. It also takes significantly more compute to power these capabilities,” the company wrote in its announcement Thursday (Dec....

Interviews & Exclusives
AI Shopping Bots Race to Fill Online Carts

December 13, 2024
Silicon Valley is unleashing artificial intelligence agents that can surf online stores, swipe digital credit cards and buy goods without a human lifting a finger — forcing eCommerce players to grapple with a future where the shoppers aren’t people. Tech heavyweights and startups are racing to crack the code of automated buying, a development that […]

AI Rewrites the Ticket for Car Sales

December 03, 2024
Dealers are letting artificial intelligence (AI) take the wheel in reshaping how Americans shop for cars, steering buyers from smart ads to digital showrooms. Car dealers embracing AI are seeing...

Expedia Tops Travel App Provider Ranking Ahead of Busy Season

November 27, 2024
It’s fitting to look at PYMNTS’ Provider Ranking of Travel Apps, considering this week is one of the busiest travel periods of the year. Each month, PYMNTS determines the most...

Walmart and Amazon Turn to GenAI and Ditch the ‘Search’ Bar

October 11, 2024
As Walmart and Amazon compete to provide the best online shopping experiences, both are increasing their use of generative AI (GenAI) to improve search offerings. The former announced Wednesday (Oct....

Quick Reads
OpenAI Says Deployment of Telemetry Service Caused 3-Hour Outage

December 13, 2024
OpenAI said its deployment of a new telemetry service caused a three-hour outage of all its services Wednesday (Dec. 11). The company’s ChatGPT, API and Sora services were degraded or unavailable from 3:16 p.m. to 7:38 p.m. Pacific time, OpenAI said in an incident report. The incident was caused by the new telemetry service overwhelming […]

OpenAI Debuts $200-Per-Month ChatGPT Pro Plan

December 05, 2024
OpenAI has debuted a “research grade” version of its main artificial intelligence (AI) model. “As AI becomes more advanced, it will solve increasingly complex and critical problems. It also takes...

ChatGPT Reaches 300 Million Weekly Active Users

December 04, 2024
ChatGPT now has 300 million weekly active users, OpenAI said Wednesday (Dec. 4). The company also said in a post on X that 1 billion user messages are sent on the artificial intelligence...

OpenAI Targets $100 Billion Revenue Amid AI Spending ‘Paradigm Shift’

November 27, 2024
OpenAI is reportedly bolstering sales staff amid a “paradigm shift” in corporate AI spending. In an interview with The Information Wednesday (Nov. 27), OpenAI Chief Commercial Officer Giancarlo “GC” Lionetti said the company hopes to...