Chatbots news and trends

ChatGPT Leads Consumer AI Use as OpenAI Pushes New Paid Tiers
artificial intelligence // January 29, 2026

If you’ve been watching the NFL playoffs or scrolling social media lately, you’ve probably noticed a surge in ads for consumer artificial intelligence (AI) tools. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

China’s Alibaba and ByteDance Embrace Agentic Commerce
Artificial Intelligence // January 21, 2026

Big Tech companies in China like Alibaba and ByteDance are adding agentic commerce to their arsenal, CNBC reported Wednesday (Jan. 21). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

OpenAI Brings Subscription Tier and Ads to US
Artificial Intelligence // January 16, 2026

OpenAI is bringing a new subscription tier and ads to the United States. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Anthropic Cowork Turns Claude Into Hands-On Collaborator
Artificial Intelligence // January 14, 2026

Anthropic unveiled Cowork this week as a preview feature inside its Claude artificial intelligence platform that lets the model function not just as a reactive conversational tool but as a hands-on collaborator across a user’s desktop. Get the Full Story Complete the form to unlock...

Interviews & Exclusives
ChatGPT Leads Consumer AI Use as OpenAI Pushes New Paid Tiers

January 29, 2026
If you’ve been watching the NFL playoffs or scrolling social media lately, you’ve probably noticed a surge in ads for consumer artificial intelligence (AI) tools. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, […]

72% of Consumers Say Personalization Shapes Where They Bank

September 18, 2025
Although conversational artificial intelligence can cut wait times and reduce service costs for banks, the real prize could be won elsewhere. Get the Full Story Complete the form to unlock...

Winning AI’s Future Means Bridging Generational Trust

August 19, 2025
By now, generative artificial intelligence has permeated most corners of the digital world. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

New Data Shows Gen Z Turning to AI Chatbots for Search

July 23, 2025
Consumers are increasingly using artificial intelligence chatbots to do their online searches, whittling away at traffic traditionally routed through search engines. Get the Full Story Complete the form to unlock...

Quick Reads
Alibaba Raises Stakes in China’s Chatbot War Ahead of Lunar New Year

February 02, 2026
China-based Alibaba plans to spend 3 billion yuan (about $432 million) during the Lunar New Year holiday to promote its Qwen artificial intelligence app, Reuters reported Monday (Feb. 2). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe […]

China’s Alibaba and ByteDance Embrace Agentic Commerce

January 21, 2026
Big Tech companies in China like Alibaba and ByteDance are adding agentic commerce to their arsenal, CNBC reported Wednesday (Jan. 21). Get the Full Story Complete the form to unlock...

OpenAI Brings Subscription Tier and Ads to US

January 16, 2026
OpenAI is bringing a new subscription tier and ads to the United States. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Pandora Embraces AI Agents, Gets New CEO

December 22, 2025
Jewelry retailer Pandora is seeing the benefits of agentic artificial intelligence amid a leadership change. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...