For most restaurants, the past year has been an enormously difficult one, as consumers turned to grocery shopping to meet the bulk of their food needs, avoiding the COVID risk of on-premise dining. Closures ravaged the industry, and even those that managed to weather the...
Loyalty is a two-way street — both in life and in rewards programs. Every quick-service restaurant (QSR) seems to offer its own loyalty benefits in increase its customer service, whether by app or by card tracking or, simply, via old-fashioned punch card. Yet the ones finding...
July 03, 2023
Restaurants have raised prices considerably in recent years, and they are finding that to get their customers back, they must increase their discounting efforts, according to Chicken Salad Chick President and CEO Scott Deviney. Deviney, who helms the fast-casual chain, which has more than 225 restaurants across 17 states, explained in an interview with PYMNTS that he has […]
