Chilis news and trends

Restaurants Go All-In on Smart Digital, but Consumers Remain Wary
Artificial Intelligence // November 24, 2023

Restaurants are increasingly adopting automation, artificial intelligence (AI) and robots across all areas of operation, but these efforts are not always a surefire hit. A Chick-fil-A in Valrico, Florida, for instance, became one of the most recent restaurants to try drone delivery last week, kicking...

Chili’s Parent Brinker Reports Growth Driven by Value and Customer Experience
Earnings // November 01, 2023

Brinker International, the parent company of casual restaurant chains Chili’s and Maggiano’s, reported strong performance and growth for the quarter ended Sept. 27. During a Wednesday (Nov. 1) earnings call, company executives discussed the firm’s strategic initiatives and operating performance, highlighting a 6% comparable sales growth. They said...

Consumers See Restaurants Getting Stingier With Discounts Amid Inflation 
Restaurant Roundup // August 18, 2023

As food inflation puts pressure on restaurant margins, consumers have noticed restaurants scaling down their deals and promotions.   By the Numbers  Of more than 1,800 U.S. consumers PYMNTS surveyed in February, 44% said that during the last year, the discounts and benefits granted by restaurants...

Chili’s Adds Virtual Brand to Core Menu to Combat Traffic Decline
Restaurant innovation // August 16, 2023

With Chili’s seeing its customers pull back amid continued restaurant inflation, the chain is taking its virtual brand into the physical world to draw customers into stores. Casual dining group Brinker International, the parent company of Chili’s Grill & Bar, Maggiano’s Little Italy and two virtual brands, shared in its...

Interviews & Exclusives
Restaurants Go All-In on Smart Digital, but Consumers Remain Wary

November 24, 2023
Restaurants are increasingly adopting automation, artificial intelligence (AI) and robots across all areas of operation, but these efforts are not always a surefire hit. A Chick-fil-A in Valrico, Florida, for instance, became one of the most recent restaurants to try drone delivery last week, kicking off automated delivery with DroneUp, per the restaurant’s Instagram post. […]

As Prices Rise, Restaurants Reevaluate Free Food Loyalty Incentives

August 29, 2022
Amid ongoing food price inflation, many restaurants are finding that their loyalty programs are their best tool to combat trade-down to grocery, enabling them to incentivize visits and maintain continuous...

Quick Reads
Chili’s Beefs up Advertising as Fast Food Frustrates Diners

April 30, 2024
Casual dining company Brinker International wants to capitalize on diner discontent with fast food prices. The company — owner of Chili’s and Maggiano’s — released earnings Tuesday (April 30) showing a 3.3% increase in sales, driven primarily by increased menu pricing and an uptick in dine-in traffic. To continue driving that traffic, CEO Kevin Hochman said during an earnings call that the company’s advertising […]

Chili’s Parent Brinker Reports Growth Driven by Value and Customer Experience

November 01, 2023
Brinker International, the parent company of casual restaurant chains Chili’s and Maggiano’s, reported strong performance and growth for the quarter ended Sept. 27. During a Wednesday (Nov. 1) earnings call, company executives discussed...

Brinker Sets Long-Term Focus For Virtual Brand, Reconsiders Marketing Amid Pandemic

October 28, 2020
Brinker International reported Wednesday (Oct. 28) as part of its first quarter 2021 earnings that Chili’s comp sales dropped 7.2 percent, while Maggiano’s comp sales plunged 38.6 percent amid a...

DoorDash, Chantel Jeffries Partner For Virtual Dinner At Chili’s

May 11, 2020
A day after Chantel Jeffries is scheduled to drop her anticipated single “Come Back to Me” featuring Shaylen on Wednesday (May 13), she will join DoorDash for a virtual dinner...