Citizens Financial Group news and trends

Citizens Financial Says No to Car Loans From Dealers
Loans // June 07, 2023

Citizens Financial Group will stop originating indirect car loans effective July 1. The financial institution will retain and continue to service the existing auto loans on its balance sheet, Citizens said in a Wednesday (June 7) press release. “As Citizens continues to optimize its balance sheet, this...

CFPB: Citizens Bank to Pay $9 Million Fine Over Credit Card Billing Errors
CFPB // May 23, 2023

The Consumer Financial Protection Bureau (CFPB) and Citizens Financial Group have reached a settlement on a CFPB complaint. Citizens will pay a $9 million civil money penalty to resolve CFPB’s allegations that Citizens Bank, a subsidiary of Citizens Financial Group, failed to properly manage and respond to customers’ disputed credit card transactions...

Citizens Financial CEO Says Regional Banks Can Compete
Banking // April 26, 2023

Regional banks can compete with the bigger banks. So said Citizens Financial Group CEO Bruce Van Saun on Tuesday (April 25) when speaking with Bloomberg’s Baystate Business Hour Podcast. “We go up against the megabanks every day in these markets like Boston,” Van Saun said....

Regional Banks Show Card Spending, Digital Growth Steady
Earnings // April 19, 2023

Bank earnings continue to roll in. Beyond the biggest players, J.P. Morgan, Citigroup, and others, the regionals and the super-regional banks have shown some resilient trends: Consumers continue to spend, digital and omnichannel efforts continue to make headway. The deposit volatility that might have been...

Interviews & Exclusives
Regional Banks Show Card Spending, Digital Growth Steady

April 19, 2023
Bank earnings continue to roll in. Beyond the biggest players, J.P. Morgan, Citigroup, and others, the regionals and the super-regional banks have shown some resilient trends: Consumers continue to spend, digital and omnichannel efforts continue to make headway. The deposit volatility that might have been expected in the wake of the Silicon Valley Bank (SVB) […]

Citizens Financial Takes Digital-First Approach For Post-Pandemic Future

December 10, 2020
Consumers were forced to swiftly adapt to a world where their primary way to interact with businesses or banks became digital-first, with the pandemic seemingly increasing the number of consumers...

Quick Reads
Regional Banks Report Stable or Higher Deposits

July 21, 2023
Regional banks are still facing a variety of pressures, but in terms of deposits they are doing better than they were three months ago. Second-quarter results released this week showed that many regional lenders’ deposits were stable or higher than they were in the first quarter, The Wall Street Journal (WSJ) reported Friday (July 21). Among those […]

Citizens Financial Says No to Car Loans From Dealers

June 07, 2023
Citizens Financial Group will stop originating indirect car loans effective July 1. The financial institution will retain and continue to service the existing auto loans on its balance sheet, Citizens said...

CFPB: Citizens Bank to Pay $9 Million Fine Over Credit Card Billing Errors

May 23, 2023
The Consumer Financial Protection Bureau (CFPB) and Citizens Financial Group have reached a settlement on a CFPB complaint. Citizens will pay a $9 million civil money penalty to resolve CFPB’s allegations that Citizens Bank, a subsidiary of...

Citizens Financial CEO Says Regional Banks Can Compete

April 26, 2023
Regional banks can compete with the bigger banks. So said Citizens Financial Group CEO Bruce Van Saun on Tuesday (April 25) when speaking with Bloomberg’s Baystate Business Hour Podcast. “We...