Claims news and trends

Unemployment Filings Top 3.1M Across US
Economy // May 07, 2020

As the coronavirus pandemic continues to cripple the U.S. economy, another 3.169 million people filed for unemployment benefits in the week ending May 2. Total claims filed since COVID-19 hit the nation in March have topped 30 million. One upside is that the latest seasonally...

Auto Insurance Premiums’ Big Digital-First Shift
Innovation // April 23, 2020

The coronavirus has forced a reckoning with daily financial life, with belt-tightening and budgeting. And as tens of millions of Americans stay at home, work from home, shop from home (and have things delivered), and as the kids are learning at home – cars and...

NY’s Jobless Claims Site Crashes From High Volume
Coronavirus // April 21, 2020

New York Governor Andrew Cuomo said there have been so many unemployment claims that the state’s entire system – including the website and phones – buckled under the volume, the governor said during his daily COVID-19 briefing in Buffalo on Tuesday (April 21). “The bad...

Deep Dive: How Digital Updgrades Help Healthcare Providers’ Cash Flows
B2B Payments // January 21, 2020

Healthcare providers must carefully safeguard their cash flows to operate, but many face hurdles to getting fully compensated for provided services. The American Hospital Association (AHA) told PYMNTS via email that hospitals often prefer that insurance companies pay them through the low-cost, digital Healthcare Electronic Funds Transfer standard. Hospitals otherwise may get paid...

Interviews & Exclusives
Auto Insurance Premiums’ Big Digital-First Shift

April 23, 2020
The coronavirus has forced a reckoning with daily financial life, with belt-tightening and budgeting. And as tens of millions of Americans stay at home, work from home, shop from home (and have things delivered), and as the kids are learning at home – cars and vans and trucks sit idle in driveways and on side […]

How Cross-Border Payments Help Insurance Mature Digitally

November 21, 2019
In a way, the earliest days of eCommerce and increasingly digital payments were about how all the new technology would transform legacy industries. Now, that question has shifted – and...

Tech Takes The Emotion Out Of Dispute Management

November 21, 2019
Where there are credit card transactions, there are disputes. That’s especially true of transactions that happen in a card-not-present environment (as is increasingly the case), and where fraudsters are able...

Florence’s Aftermath: Have Insurance Claims Payments Evolved Since Hurricanes Harvey And Irma?

September 17, 2018
Exactly one year before Hurricane Florence began her reign of terror in the Carolinas, Karen Webster interviewed’s Ingo Money CEO Drew Edwards and Visa’s senior vice president and head of...

Quick Reads
Unemployment Filings Top 3.1M Across US

May 07, 2020
As the coronavirus pandemic continues to cripple the U.S. economy, another 3.169 million people filed for unemployment benefits in the week ending May 2. Total claims filed since COVID-19 hit the nation in March have topped 30 million. One upside is that the latest seasonally adjusted claims actually fell by 677,000 from the previous week’s […]

NY’s Jobless Claims Site Crashes From High Volume

April 21, 2020
New York Governor Andrew Cuomo said there have been so many unemployment claims that the state’s entire system – including the website and phones – buckled under the volume, the...

RedCard, Zelis Merge To Optimize Healthcare Payments

August 01, 2019
Zelis Healthcare and RedCard Systems have announced they will be merging their organizations to create a healthcare payments optimization platform. The platform will utilize market-leading technology and solutions to price,...

USAA, State Farm To Start Using Blockchain Payments

June 03, 2019
National insurers USAA and State Farm announced last week that they inked a deal to pay each other claims on the blockchain. In a press release, State Farm and USAA...