Most eCommerce shopping tools and sites that have seen usage surge during the pandemic have never been stressed to this extent. Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections...
With brick-and-mortar retailers reopening worldwide, consumers are heading back to stores — and they’re taking their newfound digital shopping and payment habits with them, says Joan King, senior vice president of eCommerce for retailer Crate and Barrel. In the latest Commerce Connected Playbook, King discusses...
Consumers were shopping, transacting and interacting with merchants via online or mobile channels well before the COVID-19 pandemic’s onset, but the global health crisis has dramatically accelerated this trend. Customers flocked to online platforms in the pandemic’s initial months as many nonessential retailers’ brick-and-mortar locations...
Grocers have found themselves dealing with consumers rushing to online solutions as health concerns and product shortages drove them to seek alternatives during the COVID-19 pandemic. Data from the first week of March showed that just 11 percent of surveyed U.S. consumers were buying groceries...
May 05, 2023
PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus on. Trevor Murphy, COO and co-founder of payment authorization management platform FlexPay, says opportunities still exist despite market headwinds and economic uncertainty — businesses just have to know where to […]
March 15, 2019
Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. In fact, according to new...
September 18, 2018
Americans spent some $682 billion on groceries in 2017 alone. The bulk of that spending took place at brick-and-mortar grocery stores and supermarkets, but all of that is changing...
July 10, 2018
The retail landscape is changing — and fast. Strategies that turned merchants into winners in the past largely fail to resonate with modern consumers, who expect to be able to buy...
