Communication news and trends

31% More Consumers Are Using Smart Home Tech to Enhance Security
Technology // August 28, 2023

The use of digital has boomed in recent years as more consumers embrace the ease and convenience they offer in their day-to-day lives.  In “The Evolving Digital Daily Edition”: The ConnectedEconomy™ Monthly Report, PYMNTS tracks 70 different types of digital activities and measures the use...

SpaceX and T-Mobile to Test Satellite-to-Cell Service this Year
Connected Economy // March 13, 2023

SpaceX and T-Mobile will start testing satellite-to-cell service this year. So said SpaceX Vice President of Starlink Commercial Sales Jonathan Hofeller Monday (March 13) during a Satellite 2023 conference in Washington, D.C., Seeking Alpha reported Monday. With satellite-to-cell service, users will be able to send text messages and images from areas that are currently...

More US Consumers Connecting Online Daily to Eat, Shop and Socialize
Connected Economy // October 31, 2022

Forty-seven million consumers across the United States socialize online every day, using messaging apps, social media, and dating apps to connect with friends, family and loved ones – and their numbers are growing fast. That is just the first of the trends PYMNTS uncovered in...

Meta Integrates WhatsApp, Salesforce to Let Merchants Chat With Consumers
Meta // September 20, 2022

Meta will be integrating WhatsApp with Salesforce to help businesses add ways to chat with customers, a WhatsApp blog said Tuesday (Sept. 20). This will let them add more options to talk and manage communication directly from Salesforce’s platform. WhatsApp says its goal is to...

Interviews & Exclusives
US Takes the Bronze in Digital Engagement

July 09, 2024
It may surprise you to learn that the U.S. did not top the global charts for digital engagement in PYMNTS Intelligence’s “How The World Does Digital” report. In fact, it came in third. But you may also be surprised at some of the details of U.S. consumer digital engagement, where resources and entertainment are more […]

31% More Consumers Are Using Smart Home Tech to Enhance Security

August 28, 2023
The use of digital has boomed in recent years as more consumers embrace the ease and convenience they offer in their day-to-day lives.  In “The Evolving Digital Daily Edition”: The...

Turning Communications Software Into a Payment Enabled Small Business Platform

December 28, 2021
Small businesses today are increasingly reliant on technology to survive and thrive in these uncertain times. Their business operations have become increasingly digitized, to the point where many small businesses...

Did You Hear The One About The Man Dressed Up As A Car Seat?

August 16, 2017
While much has been written about the coming technological future, when cars will drive themselves, actually seeing an unmanned vehicle on the road is still something of a surprising experience...

Quick Reads
SpaceX and T-Mobile to Test Satellite-to-Cell Service this Year

March 13, 2023
SpaceX and T-Mobile will start testing satellite-to-cell service this year. So said SpaceX Vice President of Starlink Commercial Sales Jonathan Hofeller Monday (March 13) during a Satellite 2023 conference in Washington, D.C., Seeking Alpha reported Monday. With satellite-to-cell service, users will be able to send text messages and images from areas that are currently in traditional networks’ dead zones, SpaceX Chief Engineer Elon Musk […]

Meta Integrates WhatsApp, Salesforce to Let Merchants Chat With Consumers

September 20, 2022
Meta will be integrating WhatsApp with Salesforce to help businesses add ways to chat with customers, a WhatsApp blog said Tuesday (Sept. 20). This will let them add more options...

Salesforce to Buy Sales-Data Comm Platform Troops.ai, Will Integrate With Slack

May 10, 2022
Salesforce has agreed to buy Troops.ai, which provides a revenue communications solution which works with sales velocity, forecasting, visibility and collaboration, a company blog from Salesforce said Tuesday (May 10)....

Slack Debuts Huddles For Impromptu Audio Chats

June 30, 2021
Enterprise communications platform Slack is launching a new audio feature called Slack Huddles that enables workers to have audio conversations throughout the workday, according to a company blog post on...