Word of mouth has always played a key role in helping restaurants build their brands. Social media and the internet — rather than making it obsolete — have made it all the more important. Consumers do not need to rely on friends and neighbors as...
Working from home has become a fixture in the lives of many consumers and has resulted in consumers eating more meals at home. For nearly 100 million United States consumers, ready-to-eat meals provide the convenience and time savings they need, as many juggle long working...
Just as the restaurant industry rebuilt itself, economic uncertainty rose to rechallenge it. Amid inflation concerns and the ever-present threat of a recession, attracting and retaining customers is crucial to surviving the next downturn. PYMNTS’ data found that despite consumers’ overall drop in use of...
Restaurant costs are rising, and consumers are craving solutions. The answer for many consumers trades effort for cost. Nearly half of restaurant customers opt for off-premises dining, and most choose pickup options over delivery. Cost is top of mind: 58% of takeout customers say they...
July 14, 2023
Automation has touched and transformed many aspects of daily life. Dining and food preparation have primarily remained on the sidelines — until now. Consumers may soon be in for a digitized dining experience, as a taste of the automation already redefining shipping and retail could reshape the restaurant and food delivery experience. As of today, […]
June 12, 2023
Word of mouth has always played a key role in helping restaurants build their brands. Social media and the internet — rather than making it obsolete — have made it...
January 27, 2023
Few things are more enjoyable than a pleasant meal at a favorite restaurant, but consumers have had to contend with bigger checks of late, which appears to be putting a...
