Consumer Behaviors news and trends

Retail’s Digital Shift Stays In Gear
Digital Payments // May 06, 2020

Will retail survive the pandemic? Of course it will – but things will be different. No one is sure exactly what “different” means or even looks like just yet, but as PYMNTS research has tracked the pandemic and its impacts, certain trends are taking on...

Why Reopening The US Economy Should Be About Reinventing It
Coronavirus // April 27, 2020

Never has one letter of the alphabet been such a hot topic of conversation. That letter — V — has become the proxy for how some describe the shape of the economic recovery as businesses begin to reopen here in the U.S. and on a...

Latest COVID Poll: Health Before Wealth
Coronavirus // April 20, 2020

Existential fear outweighs economic anxiety for most consumers, as governments, companies and workers continue to grapple with the ongoing impacts of COVID-19. PYMNTS’ latest consumer poll, fielded on April 11, sampled more than 8,000 U.S. consumers about their thoughts on what life will look like...

When, How And Why Consumers Will Change Post-COVID-19
Coronavirus // April 20, 2020

For weeks now, American consumers and businesses – everyone everywhere, really – have been desperate for the answers to three questions: Are we flattening the curve? When can we reopen the economy? What will life look like once we do? Answering the first two questions...