Consumer Choice news and trends

Medical Record-Sharing Ranks High Among Patients’ Demands
Healthcare // December 09, 2022

Patients want an all-in-one healthcare platform, especially for efficient medical record-sharing between providers. More than ever, consumers across sectors expect a more simplified online experience to meet the challenges of busy modern life, which extends to their interactions with medical care. Providers are increasingly aware...

New Zealand Bets on Open Banking to Offer More Consumer Choices
Banking // November 10, 2022

New Zealand is joining countries around the world in embracing opening banking, saying Thursday (Nov. 10) the sector will be the first to adopt its consumer data rights framework. “Open banking ensures banks must share customer information if they request it, making it easier for...

40% of Millennials ‘Very’ Interested in Super Apps
Connected Economy // October 17, 2022

The super app — and, with it, one-stop mobile control over a broad range of everyday activities online and offline — is poised to receive an open-armed embrace from consumers. In the United States, the United Kingdom, Australia and Germany, the clamor is there across...

Instacart Expands Ad Offerings as eGrocers Look to Boost Profitability
Retail // May 27, 2022

As grocery delivery services struggle to make the model profitable, Instacart is supplementing its revenue with expansions to its advertising business On Thursday (May 26), the company announced two new offerings for advertisers: shoppable videos and an updated version of its shoppable display ads. “Advertisers...

Interviews & Exclusives
40% of Millennials ‘Very’ Interested in Super Apps

October 17, 2022
The super app — and, with it, one-stop mobile control over a broad range of everyday activities online and offline — is poised to receive an open-armed embrace from consumers. In the United States, the United Kingdom, Australia and Germany, the clamor is there across all demographics. But younger consumers may hold the key to […]

80% of Shoppers Prefer to Buy Groceries, Pharmaceutical Products in Physical Stores

January 25, 2022
About eight out of 10 shoppers prefer to purchase grocery products and pharmaceutical products in physical stores, according to “Decoding Consumer Affinity,” a PYMNTS and Toshiba collaboration based on a survey of...

ACI: 2021 was the Year of the 3Cs

January 07, 2022
In a year defined by the COVID pandemic, two other Cs also moved to the forefront of consumers’ minds in 2021: convenient and contactless. Debbie Guerra, executive vice president, merchant...

In-Store Checkout Set to Drive Buy Now Pay Later Growth

December 02, 2021
With 14% of online shoppers — more than 28 million U.S. adults — using buy now, pay later (BNPL) to pay for a purchase at least once in the last...

Quick Reads
New Zealand Bets on Open Banking to Offer More Consumer Choices

November 10, 2022
New Zealand is joining countries around the world in embracing opening banking, saying Thursday (Nov. 10) the sector will be the first to adopt its consumer data rights framework. “Open banking ensures banks must share customer information if they request it, making it easier for New Zealanders to compare mortgage rates, apply for loans, and […]

Report: Instant Grocery Delivery Services Lose Roughly $20 per Order

January 31, 2022
Several startups around New York City are vying to be able to ferry groceries within 10 or 20 minutes, according to The Wall Street Journal on Sunday (Jan. 30). Gorillas...

PYMNTS Launches The Connected Economy Platform, CE 100 Tracking Index

June 21, 2021
Two weeks ago, Ferrari named its third CEO in as many years. That wasn’t the big news. This new CEO, Benedetto Vigna, isn’t a car guy but a tech guy,...