Consumer Complaints news and trends

Changing The Direction Of Debt Collection
Alternative Finances // March 27, 2018

Debt collectors are historically an unpopular group of people. Even the Bible has shade to throw their way. (Debt collectors, Biblically speaking, share a category with adulterers, swindlers and the unjust.) Part of that is the nature of the beast. Spending money is a good deal...

Coinbase Struggles Lead To Mounting Consumer Complaints
Bitcoin // February 19, 2018

What happens to a company when demand is so high that it can’t scale fast enough? What happens when bad guys make off with the cryptocurrencies its supposed to be trading, unauthorized charges gather steam or glitches snowball? If you’re cryptocurrency exchange Coinbase, with a...

Data Should be Held Back from Consumers, Says Treasury Report
CFPB // June 15, 2017

As the Consumer Finance Protection Bureau (CFPB) remains in the crosshairs of the Trump administration and members of Congress, data privacy has been top of mind — namely, who should have access to that data. According to news from Fortune Magazine, the Financial CHOICE Act, which was approved...

CFPB: Older Consumers Log Most Payments Complaints
CFPB // June 01, 2017

The Consumer Financial Protection Bureau released its monthly complaint report Wednesday (May 31) that showed older consumers frequently report servicing problems with reverse mortgages, difficulties recovering money after financial scams, confusion around deferred interest credit cards and frustration when experiencing charges for unauthorized add-on products. In...

Quick Reads
Data Should be Held Back from Consumers, Says Treasury Report

June 15, 2017
As the Consumer Finance Protection Bureau (CFPB) remains in the crosshairs of the Trump administration and members of Congress, data privacy has been top of mind — namely, who should have access to that data. According to news from Fortune Magazine, the Financial CHOICE Act, which was approved along party lines recently, has a stipulation that the CFPB […]

CFPB: Older Consumers Log Most Payments Complaints

June 01, 2017
The Consumer Financial Protection Bureau released its monthly complaint report Wednesday (May 31) that showed older consumers frequently report servicing problems with reverse mortgages, difficulties recovering money after financial scams,...

Debt Collection Practices No. 1 Consumer Complaint In November

December 28, 2016
When it comes to complaints lodged with the Consumer Financial Protection Bureau about debt collection, the government agency said attempts to collect debt on money that is not owed were...

CFPB Says Bank Account Service Issues Top Consumer Gripes

August 31, 2016
The latest monthly complaint report from the Consumer Financial Protection Bureau, released on Aug. 30, shows that the top-of-mind complaints centered on banking, ranging from accounts to services. The government...